Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead improvements in station infrastructure and manage project documentation.
- Company: Transport for Wales is transforming transport for a sustainable future across the country.
- Benefits: Enjoy an inclusive workplace, opportunities for growth, and support for Welsh language development.
- Why this job: Join a mission-driven team making a real impact on travel habits and climate change.
- Qualifications: Strong skills in Power BI, Excel, and data analytics are essential.
- Other info: Welsh language skills are a plus, but not required.
The predicted salary is between 36000 - 60000 £ per year.
Equal Opportunities
At Transport for Wales, we value diversity. It makes us stronger, helps us understand our customers better, make better decisions, and be more innovative. Everyone’s different and has their own perspective, so we’re building a diverse team that mirrors the communities we serve. We’re committed to being one of Wales\’ leading inclusive employers and creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
Transport for Wales is on a mission to transform transport in Wales and make it sustainable for the future, whether that’s rail, bus, walking, or cycling. We aim to inspire a change in travel habits to help combat the climate emergency. We foster an open and inclusive workplace where everyone can grow and succeed, enabling us to deliver a sustainable transport network that meets the needs of the people of Wales.
Role responsibilities
As a Customer Operations Implementation Lead, you will play a key role in shaping the future of our station infrastructure. Reporting to the Customer Operations Implementation Manager, you’ll lead planning, coordination, and execution of improvement works across our station network. You will also deputise for the Implementation Manager when required, ensuring continuity and leadership across strategic and operational initiatives.
- Lead scoping activities for future programmes, aligning with ongoing network activities.
- Ensure data is captured and integrated into the Integrated Stations Plan to drive efficiencies.
- Develop and maintain interactive Power BI dashboards and reports.
- Analyze complex data sets to generate insights and automate reporting processes.
- Support the Station Infrastructure Team as a superuser of the Project Reporting Hub.
- Assist in developing station improvement programmes.
- Maintain a central database of projects, ensuring readiness for activation.
- Write compelling business cases to secure funding for future schemes.
- Lead reviews of station design toolkit, capturing stakeholder requirements.
- Manage documentation control in line with ISO standards, using platforms like Frontify.
- Ensure all guidance, process, and specification documents are current and accessible.
Who we’re looking for
- Strong experience with Power BI, Excel, and Microsoft 365 tools.
- Proven ability in data analytics, reporting, and process governance.
- Excellent planning, prioritization, and stakeholder engagement skills.
- High attention to detail and understanding of internal processes.
- Ability to manage multiple priorities and work collaboratively across teams.
- Experience in project scoping, PMO, and business case development.
Welsh Language Skills
While speaking or writing Welsh is not essential, it would be a valuable addition. Transport for Wales encourages and supports Welsh language development through various training and community courses.
#J-18808-Ljbffr
Customer Operations Implementation Lead employer: Transport for Wales
Contact Detail:
Transport for Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Implementation Lead
✨Tip Number 1
Familiarise yourself with Transport for Wales' mission and values. Understanding their commitment to sustainability and inclusivity will help you align your experiences and skills with their goals during discussions.
✨Tip Number 2
Highlight your experience with Power BI and data analytics in conversations. Be prepared to discuss specific projects where you've used these tools to drive efficiencies or insights, as this is crucial for the role.
✨Tip Number 3
Network with current or former employees of Transport for Wales. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss your project management experience, particularly in scoping and developing business cases. Being able to articulate your approach to managing multiple priorities will demonstrate your fit for the role.
We think you need these skills to ace Customer Operations Implementation Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Customer Operations Implementation Lead position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your experience with Power BI, Excel, and Microsoft 365 tools in your CV and cover letter. Provide specific examples of how you've used data analytics and reporting in previous roles to demonstrate your capabilities.
Showcase Your Skills: In your application, focus on your planning, prioritisation, and stakeholder engagement skills. Use concrete examples to illustrate how you've successfully managed multiple priorities and collaborated across teams.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for transforming transport in Wales. Mention your commitment to inclusivity and sustainability, aligning with Transport for Wales' values.
How to prepare for a job interview at Transport for Wales
✨Showcase Your Data Skills
Since the role requires strong experience with Power BI and Excel, be prepared to discuss specific projects where you've used these tools. Highlight how your data analytics skills have led to actionable insights or improved processes.
✨Demonstrate Stakeholder Engagement
This position involves significant stakeholder interaction. Share examples of how you've successfully engaged with various stakeholders in past roles, focusing on your communication and collaboration skills.
✨Prepare for Scenario Questions
Expect questions that assess your ability to manage multiple priorities and lead projects. Think of scenarios where you had to prioritise tasks effectively or lead a team through a challenging project.
✨Understand Transport for Wales' Mission
Familiarise yourself with Transport for Wales' goals and values, especially their commitment to sustainability and inclusivity. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission.