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- Tasks: Serve passengers with on-board catering and maintain trolley stock for a high-quality service.
- Company: Join Transport for Wales, transforming transport and promoting sustainability across the nation.
- Benefits: Enjoy flexible part-time hours, competitive pay, and opportunities for personal development.
- Why this job: Be part of an inclusive team making a real impact on sustainable travel in Wales.
- Qualifications: Customer service experience is essential; Welsh language skills are a bonus but not required.
- Other info: We support your growth with training and encourage Welsh language development.
Salary: £13.22 per hour
Basis: Part time
Please note: This role is to work 22.5 hours per week (3 days over 7)
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing. We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
- The Customer Host will work as part of a team responsible for the day-to-day delivery of a high standard on-board catering service to passengers.
- Offer passengers the on-board trolley service throughout the journey, complying with health and safety protocols at all times to meet customer needs and ensure a high-quality customer service.
- Be responsible for on-board trolley stock by checking the trolley has enough supply for serving customers prior to the train departing to ensure we can provide the on-board service.
- Be responsible for maintaining the trolley by keeping it clean, well equipped with an up-to date price list and report any condition issues to the Depot Manager to enable us to provide the on-board service.
- Comply with health and safety policies and procedures, safety protocols and briefs by adhering to relevant regulations including COSHH assessments and food hygiene standards to ensure we provide a safe and hygienic on-board service.
Who we're looking for
- Previous experience of working in a customer focused role.
- Ability to upsell and promote products to the general public.
- Flexible and available to work the shifts required - we run a 7-day operation & work 5 shifts over the 7 days.
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role. Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
Next steps
Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.
TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.
This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.
Please note, we reserve the right to close this vacancy early if we receive sufficient applications. Note that you must hold the permanent right to work in the UK. We are not currently able to provide sponsorship.
Customer Host (Carmarthen) Part Time - Carmarthen, South Wales employer: Transport for Wales
Contact Detail:
Transport for Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host (Carmarthen) Part Time - Carmarthen, South Wales
✨Tip Number 1
Familiarise yourself with Transport for Wales and their mission to transform transport in Wales. Understanding their values and goals will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in roles that required upselling or promoting products. Be ready to share specific examples of how you successfully engaged with customers.
✨Tip Number 3
If you have any Welsh language skills, make sure to mention them! Even if it's not essential, it shows your willingness to engage with the local community and can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts. Since this role requires working across a 7-day operation, demonstrating your availability and willingness to adapt will be crucial.
We think you need these skills to ace Customer Host (Carmarthen) Part Time - Carmarthen, South Wales
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Host position. Tailor your application to highlight relevant experience in customer service and any skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided customer service or worked in a similar environment. Use specific examples to demonstrate your ability to upsell and promote products effectively.
Showcase Flexibility: Since the role requires working flexible shifts over a 7-day operation, make sure to mention your availability clearly in your application. This shows your willingness to adapt to the needs of the company.
Include Language Skills: If you have Welsh language skills, be sure to mention them in your application. Even though it's not essential, it can set you apart from other candidates and shows your commitment to the local community.
How to prepare for a job interview at Transport for Wales
✨Show Your Customer Service Skills
As a Customer Host, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully handled customer queries or complaints, demonstrating your problem-solving skills and friendly approach.
✨Demonstrate Flexibility
This role requires working various shifts over a 7-day period. Highlight your availability and willingness to adapt to different schedules. Mention any previous experience in roles that required flexibility to show you can meet the demands of the job.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to on-board services. During the interview, express your commitment to maintaining high hygiene standards and compliance with safety protocols, as this is essential for the role.
✨Emphasise Teamwork
The Customer Host position involves working as part of a team. Share examples of how you've collaborated with others in previous roles, showcasing your ability to work harmoniously in a team environment to achieve common goals.