Head of Hospitality/Pennaeth Lletygarwch in Cardiff

Overview of the Head of Hospitality role at Transport for Wales. At Transport for Wales, we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective, so we’re building a diverse team that mirrors the communities we serve. Through this, we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

Who we are: At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing. We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities:

• Develop and lead the strategic plan for TfW Catering Services to ensure that reliable delivery is the hallmark of the operation by working with Area Managers and Head Chef to maintain people resource levels, stock levels and service planning.
• Accountable for leading the day-to-day catering provision across a multi-site operation by ensuring that policies, procedures and processes are properly followed to maintain compliance with statutory and regulatory obligations; including but not limited to Food Safety Manual, HACCPS and Health and Safety.
• Develop and manage the catering budget to ensure cost-effective operations while maintaining service excellence by seeking opportunities to grow revenue and reduce the overall subsidy demand for the Catering Operation.
• Enhance the passenger dining experience by implementing feedback-driven improvements and maintaining high levels of customer satisfaction by continually challenging the delivery of TfW catering to ensure that KPIs are delivered for key metrics for Voice of the Customer.
• Lead, mentor, and manage the team of managers, supervisors, chefs, hosts and porters by demonstrating effective leadership, target setting and personal development plans to ensure TfW’s catering team meet its objectives, are empowered and to create an employer of choice environment.

Who we’re looking for:

• Demonstrable significant experience of leading successful delivery in hospitality, catering or a similar service sector.
• Educated to degree level or equivalent professional qualifications.
• Previous experience of managing a remote team.
• Previous experience of controlling costs and running a P&L.
• Demonstrable experience of overseeing the development of a product range.
• A practical understanding of food Health and Safety policies and procedures.

Welsh Language Skills: The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role. Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

Next steps: Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details. Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful. This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible. Please note, we reserve the right to close this vacancy early if we receive sufficient applications.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Other

Industries: Rail Transportation