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- Tasks: Manage customer information systems and ensure accurate, timely updates for travellers.
- Company: Transport for Wales, committed to diversity and sustainable transport solutions.
- Benefits: Inclusive workplace, personal development opportunities, and support for Welsh language skills.
- Why this job: Join a mission to transform transport in Wales and make a real difference.
- Qualifications: Good geographical knowledge, adaptability, and computer skills required.
- Other info: Dynamic environment with opportunities for growth and community engagement.
The predicted salary is between 30000 - 42000 £ per year.
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing. We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
The Customer Information Controller will be responsible for managing the information provision via Transport for Wales customer information systems, ensuring high quality and accurate information at all times. Proactively monitor CCTV images both in real time and retrospectively. Provide train running and customer service information via customer help and information Points. Manage the fault reporting process for CIS, CCTV and help points, and support stations that experience problems with the systems.
- To input, monitor and support the dissemination of accurate, concise and timely information on CIS screens in accordance with company standards and statutory requirements.
- Contact with managers, various police forces and external bodies for CCTV requests.
- Inform station managers of any station issues brought to the controller’s attention.
- Customer service and information provision for customers via station Help Points.
Who we’re looking for
Good geographical knowledge of the Transport for Wales network and adjacent routes. Adaptability and capacity to work under pressure is essential. Computer user skills. The ability to write and converse at ease with customers in Welsh.
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role. Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
Customer Information Controller in Cardiff employer: Transport for Wales
Contact Detail:
Transport for Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Information Controller in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Transport for Wales, their values, and their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Customer Information Controller role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and information management. Role-play with a friend or use online resources to build your confidence and ensure you can articulate your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Transport for Wales team and contributing to their mission.
We think you need these skills to ace Customer Information Controller in Cardiff
Some tips for your application 🫡
Show Your Passion for Transport: When you're writing your application, let us know why you're excited about transforming transport in Wales. Share your thoughts on sustainability and how you can contribute to our mission!
Highlight Your Customer Service Skills: As a Customer Information Controller, you'll be interacting with customers regularly. Make sure to showcase any relevant experience you have in customer service and how you handle inquiries or issues.
Be Clear and Concise: We appreciate straightforward communication! Keep your application clear and to the point, ensuring that all your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Transport for Wales
✨Know Your Stuff
Make sure you brush up on your geographical knowledge of the Transport for Wales network. Familiarise yourself with key routes and stations, as this will show your genuine interest in the role and help you answer questions confidently.
✨Show Your Adaptability
Prepare examples from your past experiences where you've had to adapt quickly or work under pressure. This role requires a cool head, so demonstrating your ability to handle challenging situations will impress the interviewers.
✨Customer Service Focus
Think about how you can provide excellent customer service. Be ready to discuss how you would handle various customer queries or issues, especially at Help Points. Highlight any previous experience in customer-facing roles to back up your points.
✨Welsh Language Skills
If you have any Welsh language skills, be sure to mention them! Even if you're not fluent, showing a willingness to learn and improve can set you apart. If you don’t speak Welsh, consider mentioning your enthusiasm for learning it, as the company supports language development.