Senior Business Analyst in Manchester

Are you excited by the opportunity to support the delivery of high-profile public projects and services to connect people with places in Greater Manchester? TfGM uses leading-edge technologies to help keep Greater Manchester moving. We are committed to delivering the 2040 Greater Manchester Transport Strategy and its goals to support sustainable economic growth, protect the environment, improve the quality of life for all, and develop an innovative city region. More than 5.6 million journeys are made across Greater Manchester’s transport network each day. Our job is to keep the city-region moving and growing and to make travel easier through a better-connected Greater Manchester.

Your Role

As a Senior Business Analyst within TfGM’s IS Delivery team and BA Practice, you will play a key role in shaping our digital transformation through a major Enterprise Resource Planning (ERP) implementation. This is a high-impact position where you will lead requirements gathering, process mapping, and stakeholder engagement across multiple business areas to ensure successful delivery. You will bring proven experience as a Senior Business Analyst with Finance, Procurement and Human Resources, combined with strong analytical and communication skills. Your ability to translate complex organisational needs into clear, actionable requirements will be critical. Experience working within or alongside local or regional government is highly desirable, as the role involves navigating governance frameworks and aligning with public sector priorities. This is a hybrid role where you are expected to work in the office 2 days per week.

Who are we?

You’ll be part of a dynamic and supportive team, working alongside other product and project professionals including Product Owners, Solution Architects, Delivery Managers and Business Change stakeholders to deliver improvements for TfGM and our customers. You’ll apply industry best practice and line manage and mentor more junior members of the IS Analysis Practice to drive and manage the delivery of innovation, quality and change to constantly improve business outcomes.

What You’ll Bring

What you do and how you do it is important whatever type of role you work in at TfGM. Our behaviours bring to life our values of Deliver, Care and Adapt. To be successful as a Senior Business Analyst you’ll have significant experience in building strong working relationships with internal and external stakeholders, including third-party providers, and the ability to resolve complex requirements conflicts through stakeholder engagement and negotiation. You will have experience of presenting recommendations to senior stakeholders. You’ll be a strong team player, with the ability to work effectively on your own initiative and without close supervision to meet funding and operational targets and deadlines. You’ll also have a working understanding of the transport and environmental context within which TfGM operates.

Key Skills and Experience

• Analyses business processes, assesses feasibility and recommends new approaches.
• Uses and identifies improvements in techniques including stakeholder interviews, workshops, use cases and document analysis.
• Applies and monitors the use of modelling and analysis tools, methods, standards.
• Collaborates with stakeholders to prepare complex, high-value business cases.
• Builds strategic relationships with stakeholders.
• Acts as a single point of contact and facilitates access to colleagues and SMEs.
• Negotiates at senior levels, influencing the evolution of services.
• Takes responsibility for requirements investigation.
• Facilitates scoping and business priority-setting for complex changes.
• Selects the most appropriate means of representing business requirements.
• Takes responsibility for investigating changes in scope.
• Understands the Project Lifecycle, Project Definition, scoping principles, roles of stakeholders and the BA.
• Supports delivery of technical and business requirements.

What We Can Offer You

This is a permanent role with a salary of £59,989 - £65,316 per annum depending on experience. This is comprised of base salary £47,539 - £52,866 plus market supplement and £12,450 market supplement which is paid monthly and reviewed as required. At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process.

Our Benefits Include

• 28 days holiday per annum (plus bank holidays)
• Free bus travel within Greater Manchester and free Rail or Metrolink travel to and from work within the Greater Manchester boundary
• Local Government Defined Benefit Pension Scheme with life cover of 3x salary and options to increase pension contributions
• Commitment to learning and development and reimbursement of professional fees where essential to the role
• Support for physical and mental health via our employee assistance programme
• Enhanced family-friendly leave policies and flexible/hybrid working options, plus other leave policies

What’s Next?

If you believe you have the skills and experience required, we’d really like to hear from you. To apply please submit your CV and a covering letter with clear examples of how your experience meets the role requirements. Shortlisting is anonymised. Do not include your name or contact details on the documents. Personal details will be visible to the hiring manager if included. We embrace AI to enhance operations and services but value human talent. Please complete your application and read all instructions carefully. Applications that rely too heavily on AI may be rejected during shortlisting, though AI may be used as a reasonable adjustment with a brief explanation to ensure fair selection. If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the About You or Supporting Statement section of your application. Priority Recruitment Scheme for At Risk NHS GM Colleagues may apply; if you are currently employed by a Greater Manchester NHS organisation and identified as at risk, indicate this in your application for the role. If you meet essential criteria, you will be guaranteed progression to the next assessment stage. TfGM is an equal opportunities employer and welcomes diversity. We commit to an inclusive and accessible recruitment process and can provide adjustments if required. We also have a Guaranteed Assessment Scheme; more information is available on our site. For this opportunity, you must be able to prove you have the right to work in the UK. Please note we are not a licensed sponsor. We may close the advert early if we receive a high volume of applications.