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- Tasks: Coordinate facility queries, manage helpdesk, and schedule maintenance activities.
- Company: Join a dynamic Facilities Management team at TfGM.
- Benefits: Generous leave, free travel, pension scheme, and flexible working options.
- Why this job: Be part of a high-performing team and make a real difference in facilities management.
- Qualifications: Experience with helpdesk software, excellent communication, and customer service skills.
- Other info: Opportunities for personal and career development in a supportive environment.
The predicted salary is between 29881 - 33955 £ per year.
Overview
Are you someone who enjoys solving problems and keeping things running smoothly? Do you enjoy working in an environment where no two days are the same? This could be the perfect opportunity for you.
Your Role
As a Facilities Helpdesk Coordinator you will primarily be responsible for facility-related queries within a team, supervising the facilities helpdesk, managing and responding to inquiries, and scheduling maintenance activities using our asset management information system. You will assist the Property Services Section in all aspects of maintenance, consulting with staff and contractors. You will coordinate and allocate reactive maintenance work for both internal and external parties/contractors and work in partnership with service users to ensure the Facilities Helpdesk delivers a consistent approach across daily operations, resolving issues as they arise. You will have excellent communication skills, be responsible and dependable, and have experience working as part of a team.
Who are we?
The Facilities Management team oversees all aspects of maintenance, consulting and working closely with staff and contractors, ensuring general maintenance is upheld to a high standard to support passenger safety while using the transport network.
What Youll Bring
What you do and how you do it is important in any role at TfGM. Our behaviours bring to life our values of Deliver, Care and Adapt. You will have:
- Experience of working with and managing helpdesk software, updating systems as required.
- Excellent computer skills and significant experience using Microsoft applications.
- A technical background and extensive customer service experience.
- Experience producing weekly and monthly reports.
- Education to GCSE level or equivalent and equivalent levels of experience.
What We Can Offer You
This is a permanent role with a salary of £29,881 – £33,955 per annum, depending on skills and experience. You will work as part of a high-performing and welcoming team and will have opportunities to develop your skills within the team. TfGM encourages flexible working discussions at any stage of the recruitment process.
Our Benefits Include
- Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
- Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
- Local Government defined pension scheme with life cover of 3x salary and options to boost contributions.
- Enhanced family-friendly leave policies, including those supporting fertility treatment, flexible and hybrid working, and a special leave policy for various events. Qualification criteria may apply.
- Wellbeing support, Personal and Career Development, Flexible working, financial support and more – details available on our website.
What’s Next?
If you have the required skills and experience, we’d like to hear from you. When applying, provide clear examples against the criteria questions; appointments will be based on merit.
We embrace AI to enhance our operations but value human talent. Please complete your application and read instructions carefully. Applications relying heavily on AI may be rejected during shortlisting; AI may be used as a reasonable adjustment with a brief explanation to ensure fair selection.
TfGM is an equal opportunities employer and commits to diversity and an accessible recruitment process. We offer support and reasonable adjustments as required and have a Guaranteed Assessment Scheme. For right-to-work requirements, please refer to GOV.UK guidance. We may close the advert early if there is high volume of applications. We are accepting direct applications only; no fees paid for unsolicited agency referrals.
Note: This job description is provided for informational purposes and may be subject to change.
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Facilities Helpdesk Coordinator employer: Transport for Greater Manchester
Contact Detail:
Transport for Greater Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on TfGM. Check out their website and social media to understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to facilities management and customer service. Think about specific examples from your past experiences that demonstrate your problem-solving skills and teamwork. We want you to shine!
✨Tip Number 3
Show off your tech skills! Since you'll be using helpdesk software and Microsoft applications, be ready to discuss your experience with these tools. Maybe even bring up a time when you used technology to improve a process or solve a problem.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it gives you a chance to reiterate why you're the perfect fit for the Facilities Helpdesk Coordinator position.
We think you need these skills to ace Facilities Helpdesk Coordinator
Some tips for your application 🫡
Show Us Your Problem-Solving Skills: In your application, make sure to highlight any experiences where you've successfully solved problems or managed queries. We love seeing how you tackle challenges, especially in a fast-paced environment like ours!
Be Clear and Concise: When answering the criteria questions, keep your responses clear and to the point. We appreciate straightforward examples that demonstrate your skills and experience without unnecessary fluff.
Tailor Your Application: Make your application stand out by tailoring it to the Facilities Helpdesk Coordinator role. Use keywords from the job description and relate your past experiences directly to what we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Transport for Greater Manchester
✨Know Your Helpdesk Software
Make sure you’re familiar with the helpdesk software mentioned in the job description. Brush up on how to navigate it, update systems, and generate reports. Being able to discuss your experience with similar tools will show that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
As a Facilities Helpdesk Coordinator, communication is key. Prepare examples of how you've effectively communicated with team members, contractors, and service users in the past. This will demonstrate your ability to resolve issues and keep operations smooth.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you’ve solved problems or managed maintenance requests. Be ready to share these stories during the interview, as they’ll highlight your ability to adapt and deliver under pressure.
✨Understand the Company Values
Familiarise yourself with the values of Deliver, Care, and Adapt. Be prepared to discuss how your personal values align with these and provide examples of how you’ve embodied them in your previous roles. This will show that you’re not just a fit for the role, but also for the company culture.
