Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable families in temporary accommodation and provide excellent reception services.
- Company: Bolton Council, dedicated to improving community outcomes and experiences.
- Benefits: Generous annual leave, flexible working, exclusive discounts, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in office duties, strong communication skills, and a passion for helping others.
- Other info: Join us at an exciting time with great career growth opportunities in a welcoming organisation.
The predicted salary is between 22000 - 25000 £ per year.
Overview
Grade: D scp6 £25,989 to scp11 £28,142
Contract: Permanent
Unfortunately, we are unable to offer sponsorship for this role.
The Role
To assist in providing a comprehensive reception and enquiry service within the temporary accommodation office setting, providing a service to clients and staff to ensure the smooth running of a very busy temporary accommodation service. Working with complex families who are presenting with various issues including, disability, mental health, drugs and alcohol dependency and more. Liaising with internal and external staff to ensure the best outcomes for the families within the service. The role will be 3 days per week: Wednesday, Thursday, Friday, standard working hours.
About You
We are looking for a self-motivated individual who has a desire to help vulnerable people who present to the Local Authority needing homeless assistance. You will be familiar and experienced in general office reception duties including dealing with clients face to face and over the phone, procurement of stock and services, and invoicing. You must be able to produce and maintain spreadsheets and databases, and to use internal and external IT systems. You will also need the skills to complete Housing Benefit applications and obtain through various means all documentation needed to ensure the claim is successfully completed and in payment. You will have excellent communication skills being able to liaise with internal and external staff and clients in order to meet the needs of the service, whilst being sympathetic and responsive to the issues associated with a homeless presentation. Use of all electronic and verbal communications is part of the qualities of your role.
About Us
This is your opportunity to join us at an exciting time as we have strong ambitions for the borough. Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.
As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.
Our Values are really important to us. Ready to apply? Then please click Apply and explain how you meet the points on the person specification.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.
This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.
For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk.
Housing Options Support Officer NEW Bolton Council Posted today Bolton £25,989 to 28,142 Expire[...] employer: Transport for Greater Manchester
Contact Detail:
Transport for Greater Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Support Officer NEW Bolton Council Posted today Bolton £25,989 to 28,142 Expire[...]
✨Tip Number 1
Get to know the role and the organisation! Research Bolton Council and their values. When you understand what they stand for, you can tailor your approach during interviews and conversations, showing them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing support and vulnerable clients. Role-play with a friend or use our resources to boost your confidence and communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the team and the work culture, plus it shows your genuine interest in the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the position.
We think you need these skills to ace Housing Options Support Officer NEW Bolton Council Posted today Bolton £25,989 to 28,142 Expire[...]
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. Make sure you understand what they're looking for and how your skills match up. This will help you tailor your application to stand out!
Be Personal and Authentic: When filling out your application, make it personal! Share your experiences and why you're passionate about helping vulnerable people. Remember, they want to see the real you, so don’t be afraid to let your personality shine through.
Highlight Relevant Experience: Make sure to showcase any relevant experience you have, especially in dealing with complex situations or working with vulnerable groups. Use specific examples to demonstrate your skills and how they relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Transport for Greater Manchester
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Housing Options Support Officer. Familiarise yourself with the challenges faced by vulnerable individuals and how your role can make a difference. This will help you articulate your passion for helping others during the interview.
✨Showcase Your Skills
Prepare to discuss your experience with general office reception duties, including handling clients face-to-face and over the phone. Be ready to provide examples of how you've successfully managed complex situations, especially those involving mental health or substance dependency.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate how you've effectively liaised with both internal and external staff to achieve positive outcomes.
✨Embrace Flexibility
Be open about your availability and willingness to adapt to flexible working options. Highlight any previous experiences where you successfully balanced work and personal commitments, showing that you can thrive in a dynamic environment like Bolton Council.
