At a Glance
- Tasks: Coordinate client enquiries and RFPs, ensuring accurate proposals and seamless operational handoff.
- Company: Transpharmation is a preclinical contract research organization focused on translational drug discovery services.
- Benefits: Offers competitive wages and a friendly, team-oriented work atmosphere.
- Other info: Familiarity with GBP/EUR/USD pricing is desirable for this international role.
- Why this job: Join a dynamic team at the forefront of drug discovery in a critical client-facing role.
- Qualifications: Experience in client services or project coordination within life sciences or CRO environments is essential.
The predicted salary is between 40000 - 50000 £ per year.
Transpharmation is a dynamic preclinical contract research organization that specializes in high-quality, translational drug discovery services. The company provides a friendly and team-oriented work atmosphere as well as competitive wages and benefits.
The Client Services Manager (CSM) provides a critical commercial-operational interface within Transpharmation. The role acts as the primary liaison between Business Development, Science, and Operations, ensuring client opportunities are translated into accurate, timely, and commercially robust proposals. Additionally, the CSM ensures a seamless handoff of awarded studies into Operations by delivering client-specific and execution requirements and supports, as needed, the client journey through their study lifecycle.
Key Responsibilities
- Act as the primary liaison between Business Development, scientific leadership, and operations teams.
- Coordinate internal scientific, operational, and financial inputs to support client enquiries and RFPs.
- Collate study costings and pricing inputs to build accurate budgets and quotations.
- Draft, issue, and maintain client quotations in line with approved pricing frameworks.
- Support opportunity tracking from enquiry through award and operational handover.
- Maintain and update management information tools including CRM systems and pipeline trackers.
- Produce regular pipeline, quote, and workload reports for senior management.
- Support change control, re-quoting, and scope clarification activities as required.
- Contribute to continuous improvement of commercial and client-facing processes.
Essential Job Requirements:
- Experience in client services, commercial operations, or project coordination within life sciences, biotech, pharma, or CRO environments.
- Strong ability to coordinate across multidisciplinary teams.
- Experience preparing or coordinating pricing, quotations, or proposals.
- High numerical accuracy and attention to detail.
- Excellent organisation, project management, and communication skills.
- Confidence working with spreadsheets, dashboards, and management information systems.
Desirable
- Experience in a preclinical or clinical CRO environment.
- Familiarity with CRM systems and sales pipeline management.
- Understanding of preclinical study design, costing drivers, or operational workflows.
- Experience working in an international, multi-site organisation.
Regional Considerations
- Experience working with biotech and pharma clients and familiarity with GBP/EUR / USD pricing is desirable.
Client Services Manager employer: Transpharmation Ltd.
Transpharmation, located in Ontario, provides a collaborative environment with competitive wages. The team focuses on high-quality drug discovery services, making a significant impact in the biotech and pharma sectors.
