At a Glance
- Tasks: Support gamers by resolving their queries and enhancing their gaming experience.
- Company: Join TransPerfect Gaming, a global team of passionate gamers.
- Benefits: Skill development, diverse projects, and a vibrant multicultural team.
- Other info: Inclusive workplace celebrating diversity and offering ongoing training opportunities.
- Why this job: Combine your love for gaming with a rewarding career in player support.
- Qualifications: Fluent English, strong multitasking skills, and a passion for video games.
The predicted salary is between 31500 - 38500 £ per year.
Trans Perfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more.
Valuing innovation and teamwork, we're driven by our love of gaming.
Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities.
Together, we can create immersive experiences that resonate with players worldwide.
Are you a passionate gamer, determined to advance your career in the gaming industry?
Are you skilled in building, raising, and supporting online communities and want to join a team of like minded people?
If you answered yes to these questions, we’d love to meet you.
- As a
- Player Support Agent
, you’ll get the opportunity to work with a diverse team supporting hundreds of game developers and publishers across the globe.
We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.
RESPONSIBILITIES
- Processing ‘Calls for Help’ received from the community you are supporting.
- Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’.
- Remaining up to date with changes in workflows, policies and gameplay.
- Becoming highly skilled in the use of various ticketing and social media platforms.
- Getting creative in finding solutions encountered on a to day-to-day basis.
- Assisting with reporting by tracking data on a form or spreadsheet.
- Supporting your managers with ad-hoc tasks.
- Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.
- Enforcing community rules and treating everyone fairly in the context of the game.
- Reporting on any issues or trends found in the game.
ESSENTIAL SKILLS
- A native or professional level of English with excellent oral and written skills.
- Excellent interpersonal and organizational skills.
- Advanced knowledge of Google Workspace.
- Strong ability to multitask, prioritize, and work independently with minimal supervision.
- Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord.
- Driven by a passion for video games.
WHAT WE OFFER
- The opportunity to hone and improve your skills.
- Apply your talents to a diverse variety of engaging gaming projects.
- A team of like-minded people in a fast-paced, multicultural environment.
- Ongoing training and professional self-improvement opportunities.
Trans Perfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.
We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work.
Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.
- In order to apply, please submit your CV in
- English
- By applying, I confirm I have read and accept Trans Perfect's Privacy Policy:
Player Support Agent (FR) Remote in London employer: TransPerfect
Transperfect is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and high-level service are at the forefront. Located in a vibrant environment, employees benefit from a supportive team atmosphere and opportunities to engage in meaningful projects that enhance their skills and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Player Support Agent (FR) Remote in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TransPerfect. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TransPerfect before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Player Support Agent (FR) Remote in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TransPerfect:Your cover letter is your chance to shine! Tell us why you want to work at TransPerfect specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TransPerfect!
How to prepare for a job interview at TransPerfect
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
