Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support and troubleshoot hardware/software issues for users.
- Company: Join a dynamic team in a leading enterprise-computing environment in London.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Perfect for tech enthusiasts wanting to build a career in IT support while helping others.
- Qualifications: No experience required; just bring your passion for technology and strong communication skills.
- Other info: Ideal for self-motivated individuals eager to learn and collaborate in a team.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities include:
- Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices).
- Receive and respond to incoming calls and/or e-mails regarding workstation and peripheral performance and use requests.
- Perform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair.
- Adhere to procedures for logging, reporting and monitoring helpdesk requests.
- Create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building.
Required Skills:
- Must be fluent in the English language.
- The ideal candidate should have strong interpersonal skills and ability to interact favourably with a wide variety of people.
- Highly self-motivated and possess reasoning skills.
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11).
- Knowledge of Mac OS X is desirable.
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
- Knowledge of Antivirus and Spyware removal techniques.
- Ability to quickly diagnose and fix problems.
- Ability to articulate and maintain attention to technical details.
- Ability to open a computer and replace defective components.
- Desire to learn new skills.
- Ability to follow through and document issues as well as resolutions.
- Be able to work in a team-oriented, collaborative environment.
- Familiar with Microsoft Active Directory a plus.
Junior IT Support Specialist employer: TransPerfect
Contact Detail:
TransPerfect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Specialist
✨Tip Number 1
Familiarise yourself with common IT support scenarios. Understanding typical issues that users face, such as printer connectivity or software installation problems, will help you demonstrate your troubleshooting skills during the interview.
✨Tip Number 2
Brush up on your communication skills. Since this role requires excellent non-technical communication, practice explaining technical concepts in simple terms to ensure you can effectively assist users who may not be tech-savvy.
✨Tip Number 3
Show your eagerness to learn. Highlight any relevant courses or certifications you've completed, and express your enthusiasm for gaining experience in an enterprise-computing environment during your interactions with us.
✨Tip Number 4
Network with current IT professionals. Engaging with others in the field can provide insights into the role and may even lead to referrals. Attend local tech meetups or online forums to connect with potential colleagues.
We think you need these skills to ace Junior IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Junior IT Support Specialist role. Emphasise your technical troubleshooting abilities, familiarity with Microsoft Windows and Mac OS X, and any customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific skills that make you a good fit, such as your ability to communicate effectively and your desire to learn new technologies.
Showcase Technical Skills: In your application, clearly outline your knowledge of office productivity software, basic networking concepts, and any experience with hardware installation or support. This will demonstrate your readiness for the technical aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at TransPerfect
✨Show Your Technical Skills
Be prepared to discuss your technical troubleshooting skills in detail. You might be asked to solve a hypothetical problem or explain how you would approach diagnosing an issue with hardware or software. Brush up on your knowledge of Windows and Mac operating systems, as well as basic networking concepts.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You may be asked to describe how you would assist a non-technical user with a problem. Clear and concise communication can set you apart from other candidates.
✨Prepare for Common Scenarios
Think about common IT support scenarios you might encounter, such as printer issues or software installation problems. Prepare to discuss how you would handle these situations, focusing on your problem-solving process and customer service approach.
✨Express Your Willingness to Learn
As this is an entry-level position, showing enthusiasm for learning new skills is crucial. Be ready to talk about any relevant courses or self-study you've undertaken, and express your eagerness to grow within the company and the IT field.
