At a Glance
- Tasks: Help global brands communicate effectively and manage exciting translation projects.
- Company: Join TransPerfect, the leader in language services and technology.
- Benefits: Fast growth path, full training, and a vibrant workplace culture.
- Other info: Opportunity to work with diverse teams and cultures.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Bachelor’s degree, customer service experience, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you!
We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success.
What You Will Be Doing- Respond to client requests for new project initiatives through our centralized technology.
- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests.
- Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion.
- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team.
- Where applicable, initiate some project specifics to set the production team / individual project up for success.
- Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service.
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
- Serve as the central point of contact for and liaison between external client contact and internal production staff.
- Set and fulfill client expectations.
- Comply with all ISO regulations, processes and procedures.
- Potentially trouble‑shoot problem projects.
- Understand and abide by individual project instructions and effectively communicate to the production team.
- Investigate client complaints where applicable.
- Discuss issues with clients and production staff and creatively problem solve to alleviate issues.
- Complete all other tasks as assigned by a manager.
- Minimum Bachelor’s degree or its equivalent.
- Experience in customer service.
- Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service.
- Effective time management and ability to multi‑task in a fast‑paced environment.
- Excellent written and verbal communication skills in English.
- Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team.
- Experience coordinating projects and assignment of resources a plus.
- Strong MS Office/computer skills.
Client Services Associate employer: TransPerfect
TransPerfect is an exceptional employer that fosters a dynamic and innovative work environment, perfect for those eager to contribute to the global language services industry. With a strong emphasis on employee growth, we provide comprehensive training and a clear path for advancement, ensuring that our Client Services Associates are well-equipped to support international brands in achieving their communication goals. Our vibrant culture encourages collaboration and creativity, making it an ideal place for individuals who thrive in fast-paced settings and are passionate about delivering high-quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Associate
✨Tip Number 1
Get to know the company inside out! Research TransPerfect's services and culture so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to roll up your sleeves.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. It’ll help you articulate your thoughts clearly and keep your cool under pressure.
✨Tip Number 3
Be proactive! Think of potential challenges that might come up in client projects and brainstorm solutions. This will impress the interviewers and show that you’re ready to take responsibility for your clients’ success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and familiar with our processes, which is a big plus for a Client Services Associate.
We think you need these skills to ace Client Services Associate
Some tips for your application 🫡
Show Your Communication Skills:Since communication is key for the Client Services Associate role, make sure your application reflects your ability to convey ideas clearly. Use concise language and structure your thoughts well to demonstrate your written communication prowess.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight relevant experiences that align with the job description. We love seeing how you can bring your unique skills to our vibrant workplace.
Highlight Problem-Solving Abilities:We’re looking for someone who can tackle challenges head-on. In your application, share specific examples of how you've successfully resolved issues in past roles. This will show us you’re ready to own your responsibilities!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at TransPerfect
✨Know the Company Inside Out
Before your interview, take some time to research TransPerfect. Understand their services, technology solutions, and the industries they work with. This will not only show your interest but also help you tailor your answers to align with their values and goals.
✨Showcase Your Communication Skills
As a Client Services Associate, strong communication is key. Prepare examples from your past experiences where you effectively communicated with clients or team members. Highlight how you resolved issues or built relationships, as this will demonstrate your ability to thrive in a client-focused role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle stressful situations or project roadblocks. Think of specific instances where you successfully navigated challenges. Be ready to discuss your thought process and the steps you took to ensure client satisfaction and project success.
✨Demonstrate Your Proactivity
TransPerfect values individuals who take initiative. Share examples of times when you went above and beyond to learn about a client's needs or improve a process. This will show that you’re not just reactive but also proactive in ensuring client success.
