eBilling and Collections Admin in City of Westminster

In this role, your main focus will be to respond and assist efficiently with registration and set up of new clients' accounts in their chosen e-billing portals and our internal system. You will assist in completing necessary vendor forms and producing any other documents as needed. You will solve technical, invoice or collections problems, ensuring that e-billing invoices are uploaded and paid as close to the agreed payment terms as possible. You will work closely with the e-billing Team Lead, Collections Team as well as Clients, Sales and other stakeholders to problem-solve any issues that may come up in relation to such portals and invoice submission.,

• Assist with new client registration and onboarding into current or new e-billing portals.
• Assist in completing necessary vendor forms, compile and produce accurate documents and share as required.
• Create, update user details and guide on the access and use of various e-billing portals.
• Monitor and follow up with Sales to ensure correct e-billing invoices are uploaded in a timely manner (<7>
• Work towards set e-billing goals in the effort of reducing global overdue revenue/collections.
• Assist in maintenance of the company information on platforms, troubleshoot issues with platform support teams as required.
• Maintain our central databases of login details and others.
• Respond and resolve any other e-billing queries.
• Complete all other tasks that are deemed appropriate for this role and assigned by your Manager.
• Cover for team absences and support collections efforts with some ad-hoc collections projects/tasks as deemed appropriate by Senior Collections members, Collections Manager or AR Manager.
• We are looking for an engaging, open-minded and tech-savvy professional to join our well-established and dynamic Collections department., Technical and technology savvy mindset.
• Problem-solving ability and thinking outside the box.
• Attention to detail.
• Professional manner.
• Excellent communication skills in speaking and writing with the ability to communicate on any level.
• Methodical and organized., Minimum bachelor's degree or its equivalent.
• Entry level, at least 1 year of experience working in professional settings such as client onboarding, accounting, client support/administration.
• Prior working knowledge of at least one e-billing portal like Ariba, Coupa, Tungsten, Legal Tracker or others.
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.) or other beneficial applications.
• Numerical aptitude., Fast self-learner.
• Enjoys talking on the phone and communicating over email.
• Proficient in English and a working level of French or Spanish would be an advantage.