At a Glance
- Tasks: Join our team as a Project Coordinator, managing customer communications and ensuring project deadlines are met.
- Company: TransPerfect Legal Solutions is a leading provider in legal services, known for its collaborative culture.
- Benefits: Enjoy a supportive training programme, flexible work options, and opportunities for career advancement.
- Other info: Ideal for STEM graduates eager to learn and grow in a fast-paced legal tech setting.
- Why this job: This role offers hands-on experience in a dynamic environment where no two days are the same.
- Qualifications: A Bachelor's degree or equivalent experience, strong communication skills, and a knack for problem-solving are essential.
The predicted salary is between 28800 - 48000 £ per year.
TransPerfect Legal Solutions is a division part of the family of companies that form TransPerfect. The TLS E-Discovery Project Management team is involved in all aspects of the matter. Project Managers are running searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can be agile in meeting our customers’ needs because no two days are alike here.
The Project Coordinator is the anchor of the Project Management team who will work towards becoming a Project Manager by embracing the following principles:
- Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage requests as they arise in real-time. In addition, you will be communicating directly with several other internal departments (Digital Forensics, Data Processing, Hosting Support, etc.). Being able to creatively resolve conflicts is a very important aspect of this position.
- Task Management: as a PC you will be helping the team to ensure that deadlines are being monitored proactively and that customers are being given the perception that we are exceeding expectations.
- Learning & Creative Thinking: because no two days are alike here, as a PC you will largely “learn by doing” and be expected to think on your feet and outside of the box. That being said, we do provide a full & engaging training curriculum (including group classes, 1 on 1 sessions, and a library of video documentation) to all new PC’s which is administered by seasoned TLS Project Managers.
- Team Work: after you “graduate” from the entry level PM training program, you will be in direct contact with your team inperson, over messaging apps, video-conferencing, or over e-mail to ensure that you have as many resources as possible at your fingertips.
- Quality Assurance: because of the complexity of the projects we handle, QC (“quality checking”) our work product is absolutely necessary. We strive to create an open environment where questions are encouraged so that we can address mistakes internally before they reach the customer. That being said, we very much understand that human beings make mistakes!
What we\'re looking for:
Must haves:
- Excellent organizational + communication skills to handle high volumes of emails in a timely manner
- Excellent customer service & teamwork skills (restaurant & retail experience is great!)
- Bachelor’s Degree from a 4-year college or university or equivalent work experience
- Comfortable navigating basic MS Office applications (Excel, Word, PPT)
- Comfortable with learning new technology platforms
- Available to work overtime, including evenings and weekends as needed
- Ability to work well under pressure and meet tight deadlines
- Excellent customer service & teamwork skills (restaurant & retail experience is great!)
- Must be a high-level problem solver and have high multi-tasking skills
Nice to have, but not necessary:
- Business Administration, Computer Science, Mathematics majors
- Data analysis experience
- JD/Law Degree or experience in the legal field
- Knowledge of SQL and/or Visual Basic
By applying, I confirm I have read and accept TransPerfect\'s Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting
StudySmarter Expert Advice🤫
We think this is how you could land STEM Graduates - eDiscovery Project Coordinator in Stoke-on-Trent
✨Tip Number 1
Familiarise yourself with the eDiscovery process and the role of a Project Coordinator. Understanding the basics of data analytics workflows and how they apply to legal solutions will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your customer service experience, especially if it comes from fast-paced environments like restaurants or retail. Be ready to share specific examples of how you've successfully managed customer expectations and resolved conflicts.
✨Tip Number 3
Showcase your organisational skills by discussing any tools or methods you use to manage tasks and deadlines. Being able to demonstrate your ability to juggle multiple responsibilities effectively will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss your adaptability and problem-solving skills. Think of scenarios where you've had to think on your feet or learn something new quickly, as this aligns perfectly with the dynamic nature of the role.
We think you need these skills to ace STEM Graduates - eDiscovery Project Coordinator in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your organisational and communication skills, especially in handling high volumes of emails. Include any relevant experience from customer service roles, such as in restaurants or retail, to demonstrate your teamwork abilities.
Craft a Strong Cover Letter:In your cover letter, emphasise your problem-solving skills and ability to work under pressure. Mention your willingness to learn new technologies and how you can contribute to the team dynamic at TransPerfect Legal Solutions.
Showcase Relevant Experience:If you have experience with data analysis or familiarity with MS Office applications, be sure to include this in your application. Highlight any projects or tasks where you successfully managed deadlines or collaborated with others.
Express Enthusiasm for Learning:Convey your eagerness to embrace the training curriculum offered by TransPerfect. Mention your adaptability and readiness to learn on the job, which aligns with the role's requirement for creative thinking and learning by doing.
How to prepare for a job interview at TransPerfect Legal
✨Showcase Your Communication Skills
Since the role heavily relies on effective communication, be prepared to demonstrate your ability to convey information clearly. Use examples from past experiences where you successfully managed customer communications or resolved conflicts.
✨Highlight Your Organisational Abilities
Discuss how you manage multiple tasks and deadlines. Provide specific examples of how you've organised projects or handled high volumes of emails in previous roles, showcasing your ability to stay on top of things under pressure.
✨Emphasise Teamwork Experience
This position values teamwork, so share instances where you collaborated with others to achieve a common goal. Mention any relevant experience from retail or restaurant jobs that demonstrates your ability to work well in a team environment.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet and creatively solve problems. Highlight your analytical skills and any experience with data analysis, as this will show your capability to handle the dynamic nature of the role.
