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- Tasks: Join our team as a Project Coordinator, managing customer communications and ensuring project deadlines are met.
- Company: TransPerfect Legal Solutions is a leading provider in legal services, known for its collaborative culture.
- Benefits: Enjoy a supportive training programme, flexible work hours, and opportunities for overtime pay.
- Why this job: This role offers hands-on experience, teamwork, and the chance to grow into a Project Manager.
- Qualifications: A Bachelor's degree or equivalent experience, strong communication skills, and a knack for problem-solving are essential.
- Other info: Ideal for those with backgrounds in customer service, especially from retail or restaurant sectors.
The predicted salary is between 28800 - 48000 ÂŁ per year.
TransPerfect Legal Solutions is a division part of the family of companies that form TransPerfect. The TLS E-Discovery Project Management team is involved in all aspects of the matter. Project Managers are running searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can be agile in meeting our customers’ needs because no two days are alike here.
The Project Coordinator is the anchor of the Project Management team who will work towards becoming a Project Manager by embracing the following principles:
- Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage requests as they arise in real-time. In addition, you will be communicating directly with several other internal departments (Digital Forensics, Data Processing, Hosting Support, etc.). Being able to creatively resolve conflicts is a very important aspect of this position.
- Task Management: as a PC you will be helping the team to ensure that deadlines are being monitored proactively and that customers are being given the perception that we are exceeding expectations.
- Learning & Creative Thinking: because no two days are alike here, as a PC you will largely “learn by doing” and be expected to think on your feet and outside of the box. That being said, we do provide a full & engaging training curriculum (including group classes, 1 on 1 sessions, and a library of video documentation) to all new PC’s which is administered by seasoned TLS Project Managers.
- Team Work: after you “graduate” from the entry level PM training program, you will be in direct contact with your team inperson, over messaging apps, video-conferencing, or over e-mail to ensure that you have as many resources as possible at your fingertips.
- Quality Assurance: because of the complexity of the projects we handle, QC (“quality checking”) our work product is absolutely necessary. We strive to create an open environment where questions are encouraged so that we can address mistakes internally before they reach the customer. That being said, we very much understand that human beings make mistakes!
What we\’re looking for:
Must haves:
- Excellent organizational + communication skills to handle high volumes of emails in a timely manner
- Excellent customer service & teamwork skills (restaurant & retail experience is great!)
- Bachelor’s Degree from a 4-year college or university or equivalent work experience
- Comfortable navigating basic MS Office applications (Excel, Word, PPT)
- Comfortable with learning new technology platforms
- Available to work overtime, including evenings and weekends as needed
- Ability to work well under pressure and meet tight deadlines
- Excellent customer service & teamwork skills (restaurant & retail experience is great!)
- Must be a high-level problem solver and have high multi-tasking skills
Nice to have, but not necessary:
- Business Administration, Computer Science, Mathematics majors
- Data analysis experience
- JD/Law Degree or experience in the legal field
- Knowledge of SQL and/or Visual Basic
By applying, I confirm I have read and accept TransPerfect\’s Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting
Contact Detail:
TransPerfect Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land STEM Graduates - eDiscovery Project Coordinator
✨Tip Number 1
Familiarise yourself with the eDiscovery process and the role of a Project Coordinator. Understanding the basics of data analytics workflows and how they apply to legal solutions will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your customer service experience, especially if it comes from fast-paced environments like restaurants or retail. Be ready to share specific examples of how you've successfully managed customer expectations and resolved conflicts.
✨Tip Number 3
Demonstrate your organisational skills by preparing to discuss how you manage multiple tasks and deadlines. Consider using real-life scenarios where you successfully juggled competing priorities to showcase your ability to thrive under pressure.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and the specifics of the Project Coordinator role. This can provide you with valuable information that you can use to tailor your approach during the interview.
We think you need these skills to ace STEM Graduates - eDiscovery Project Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational and communication skills, as well as any relevant experience in customer service or teamwork. Use specific examples from your past roles to demonstrate how you've handled high volumes of communication or worked effectively in a team.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to learn quickly and adapt to new technologies, as well as your problem-solving skills. Relate your experiences to the job description, showing how you can contribute to the team.
Showcase Relevant Skills: Highlight your proficiency with MS Office applications and any experience with data analysis or technology platforms. If you have knowledge of SQL or Visual Basic, be sure to mention it, as these are nice-to-have skills for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role of Project Coordinator.
How to prepare for a job interview at TransPerfect Legal
✨Showcase Your Communication Skills
Since the role heavily relies on effective communication, be prepared to demonstrate your ability to convey information clearly. Use examples from past experiences where you successfully managed customer communications or resolved conflicts.
✨Highlight Your Organisational Abilities
Discuss how you manage multiple tasks and deadlines. Provide specific instances where your organisational skills helped you exceed expectations, especially in high-pressure situations.
✨Emphasise Teamwork Experience
This position values collaboration, so share examples of how you've worked effectively within a team. Mention any experiences from retail or restaurant jobs that showcase your ability to work well with others.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you had to think creatively to solve a problem. Highlight your ability to adapt and learn quickly, as this is crucial for the dynamic nature of the role.
