At a Glance
- Tasks: Manage collections, support sales, and document best practices for billing.
- Company: Join TransPerfect, the world's largest language and technology solutions provider.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Other info: Open to various experience levels; we’ll find the right fit for you.
- Why this job: Be the key contact for clients and make a real impact in billing.
- Qualifications: 1-2 years in billing or collections; strong communication and problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
TransPerfect is the world's largest provider of language and technology solutions for global business. Our Billing & Collections team ensures invoices are paid on time and follows billing best practices tailored to each client. As a Billing & Collections Specialist, you'll be the main point of contact for billing and payment matters on your assigned accounts — building relationships with Sales teams and clients' Accounts Payable departments over phone, email, and other channels.
What You'll Do
- Manage Collections: Own the collections workload for your assigned accounts, working with Sales and Accounts Receivable to reduce outstanding balances while preserving strong client relationships.
- Advise & Support: Provide knowledgeable guidance to Sales, clients, and junior team members on collections matters.
- Document Best Practices: Build and maintain client payment best-practice pages on the company intranet.
- Partner with Sales: Ensure Sales properly bills clients so invoices are paid on time, and flag trends or concerns to management.
- Handle Client Requests: Respond to inquiries such as W-9 forms, vendor agreements, and bank details.
What You'll Bring
- Clear Communicator: Strong verbal and written skills; comfortable negotiating tactfully by phone, email, or in person.
- Organized & Detail-Oriented: Able to manage multiple invoices and issues at once, with high accuracy.
- Problem Solver: Curious and solution-focused, able to spot and resolve discrepancies.
- Self-Motivated: Manages own workload effectively while collaborating with senior team members and stakeholders.
- Process-Minded: Proactively identifies and drives improvements to billing and collections processes for a client portfolio.
Experience & Qualifications
- Education: Bachelor's degree or equivalent qualification in credit control or debt management.
- Experience: 1–2 years in a Billing, Collections, or Credit Control role.
- Excel Proficiency: Comfortable with formulas and functions such as SUMIF, AVERAGEIF, COUNTIF, INDEX/MATCH, VLOOKUP, Pivot Tables, and Conditional Formatting.
- Outlook & Teams Proficiency: Confident using Outlook and Teams for daily communication and collaboration, with a working knowledge of AI tools (e.g., ChatGPT) to streamline correspondence and workflows.
Nice to Have
- Additional Languages: Spanish, German or any other European Language.
- E-Billing Platforms: Experience with tools such as Tungsten, Ariba, Legal Tracker, or Coupa.
- Accounting Software/ERP: Familiarity with data tools such as Tableau, SAP, or Power BI.
- Customer Service Mindset: A track record of resolving B2B collections issues while preserving strong client relationships.
This role is open to candidates at various experience levels, with placement and compensation based on relevant experience. Whether you're early in your billing and collections career or bring several years of expertise, we encourage you to apply — we'll match you to the right level during the interview process.
Billing & Collections Specialist - London employer: TransPerfect Inc
TransPerfect is an exceptional employer that fosters a collaborative and dynamic work culture, where employees are empowered to take ownership of their roles. As a Strategic Billing & Collections Specialist, you will benefit from comprehensive training and growth opportunities, all while working in a vibrant location that encourages innovation and teamwork. Join us to make a meaningful impact in a supportive environment that values your contributions and promotes professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Billing & Collections Specialist - London
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We think you need these skills to ace Billing & Collections Specialist - London
Some tips for your application 🫡
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How to prepare for a job interview at TransPerfect Inc
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with TransPerfect Inc.
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✨Network with Industry Professionals
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