At a Glance
- Tasks: Be the friendly face of the journey, ensuring every passenger feels welcome and safe.
- Company: Join TransPennine Express, a leader in transforming the rail industry.
- Benefits: Competitive pay, free travel, discounts, and a generous pension plan.
- Other info: Structured training and excellent career growth opportunities await you.
- Why this job: Make a real difference every day while enjoying a dynamic and exciting role.
- Qualifications: Must be a people person, flexible with shifts, and over 18.
The predicted salary is between 22800 - 27800 £ per year.
Ready to take your career full speed ahead? At TransPennine Express, being a Conductor is so much more than checking tickets - it’s about being the heartbeat of the journey, the friendly face that makes every passenger feel welcome, and the problem-solver who keeps things moving when challenges arise. Why settle for ordinary when you can be extraordinary? With a blend of classroom learning and hands-on experience, you’ll transform from Trainee to Qualified Conductor in just three months. Along the way, you’ll learn all the routes, rules, ticketing, and customer care - all while building confidence and resilience under pressure. This isn’t your typical 9-to-5 job; it’s a dynamic role where every day brings something new.
What’s in it for you?
- Competitive Pay: £27,877 during training, rising to £36,411 once qualified.
- Amazing Perks: Free TransPennine Express travel for you, big discounts for your family, and savings with other train operators. (T & C's apply)
- Lifestyle Benefits: Cycle to Work scheme, Car Salary Sacrifice Scheme, high-street discounts, and a generous pension plan.
- Career Growth: Structured training, personal development plans, and excellent prospects for advancement.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have.
We make sure there’s someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
What we’re looking for:
- A natural people person who thrives under pressure.
- Flexible and ready for irregular shifts.
- Over 18, living within 60 minutes of your chosen location.
- Able to pass medical, drug, and alcohol screening.
- Not have defective colour vision or undergone laser eye surgery.
Your journey to success: Start with an online application, ace the psychometric tests, impress us at interview, and complete your medical checks. Then, you’re on track for an exciting career where you’ll make a real difference every single day.
Why join us? At TransPennine Express, it’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we’d love to have you onboard.
If you require accessibility features for this advert please navigate to our VERCIDA D&I profile page. We partner with VERCIDA to bring you 'Recite Me', an accessibility tool to suit your individual needs, and provide more details on our company culture.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Trainee Conductor Talent Pool (Customer Service Professional) Preston employer: TransPennine Express
TransPennine Express is an exceptional employer that prioritises the growth and wellbeing of its employees. With a vibrant work culture that encourages individuality and teamwork, you will benefit from competitive pay, extensive training, and a range of lifestyle perks including free travel and discounts. Join us in shaping the future of the rail industry while enjoying a fulfilling career that makes a real difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Conductor Talent Pool (Customer Service Professional) Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TransPennine Express. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TransPennine Express before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trainee Conductor Talent Pool (Customer Service Professional) Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TransPennine Express:Your cover letter is your chance to shine! Tell us why you want to work at TransPennine Express specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TransPennine Express!
How to prepare for a job interview at TransPennine Express
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
