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- Tasks: Help reduce ticketless travel and support customers on trains.
- Company: Join TransPennine Express, a forward-thinking rail company.
- Benefits: Enjoy competitive pay, travel discounts, and career development.
- Other info: Dynamic team environment with excellent growth opportunities.
- Why this job: Make a real difference in the rail industry while connecting with people.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
You will help keep ticketless travel to a minimum. We are TransPennine Express and we are going places. Whether that is helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We are looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry.
As a Revenue Protection Inspector, you will be working as part of a highly engaged team. Your role will help to reduce ticketless travel across the TPE network by ensuring all passengers have a valid ticket. To protect the revenue, you will predominantly work onboard with some station work as required. You will have an eye for detail and excellent communication skills to help support and educate our customers. As you will be dealing with ticketing requirements, there will be some cash handling, so you must be comfortable with issuing accurate change.
Our trains operate around the clock, so you will work some early mornings, late nights, and weekends too. With experience in customer service, along with your friendly and professional manner, you will maintain high standards and support our customers even during those difficult times. From giving advice on train times and platform information to helping with seating and luggage, your communication skills will be key.
If that sounds like the right fit for you, we would love to hear from you. Please click apply and complete an application form.
What we can offer you:
- Full uniform
- Competitive salary paid on a 4 weekly basis
- A personal development plan
- Excellent career prospects
- Structured training and development
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year's service for you and your dependants
- Free and Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week
- Option to join the Railway Pension Scheme with significant employer contributions
- Family friendly maternity and paternity benefits
- High street and lifestyle discounts as well as a cycle to work scheme
Help take the north further. Going places has never felt better! At TransPennine Express, it is our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it is ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are.
Whichever department becomes your destination, from the tip of the train to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we would love to have you onboard.
To be considered for this role, you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login / Register.
Revenue Protection Inspector - On Train - Manchester Piccadilly employer: TransPennine Express
Contact Detail:
TransPennine Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Inspector - On Train - Manchester Piccadilly
✨Tip Number 1
Get to know the company! Research TransPennine Express and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Revenue Protection Inspector, you'll need to engage with customers effectively. Role-play scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Revenue Protection Inspector - On Train - Manchester Piccadilly
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for the role shine through! We want to see that you’re excited about helping reduce ticketless travel and supporting our customers. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and communication skills. We’re looking for those who can engage with passengers effectively, so share examples that showcase your abilities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Just click that Apply button and get started on your journey with us!
How to prepare for a job interview at TransPennine Express
✨Know the Role Inside Out
Before your interview, make sure you understand what a Revenue Protection Inspector does. Familiarise yourself with the responsibilities, like reducing ticketless travel and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since you'll be dealing with customers regularly, practice how you can effectively communicate important information. Think of examples from your past experiences where you've successfully helped customers or resolved issues. This will demonstrate your ability to handle challenging situations with ease.
✨Be Ready for Cash Handling Questions
As cash handling is part of the job, prepare for questions about your experience with money transactions. You might be asked how you ensure accuracy when giving change or handling cash. Brush up on your maths skills and think of scenarios where you've managed cash responsibly.
✨Emphasise Teamwork and Flexibility
This role involves working as part of a team and being flexible with your hours. Be ready to discuss how you've worked well in teams before and how you adapt to different situations. Highlight any experience you have with early mornings, late nights, or weekends to show you're committed to the role.