Customer Service Supervisor (RSA GPR) in Selby

We\’re TransPennine Express and we\’re going places. Whether that\’s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We\’re looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.

As a Customer Service Professional on our station, you\’ll work between the station ticket office and the train platforms of both Selby and Brough stations (General Purpose Relief), however Selby station will be your home base. You\’ll deliver a service to customers which is proactive and personable, engaging and professional, showing passion in all that you do to ensure we deliver \’a great service every day\’ to our customers. Working on the station allows you to get involved with a wide range of customer service activities, helping customers purchasing tickets, providing train service information, providing assistance to disabled and vulnerable people, dealing with lost property and ensuring the safety and cleanliness of the station is maintained consistently to a high standard. You\’ll make sure you\’re always on hand for the needs of our customers, having a highly visible profile on the station, keeping customers informed with up to date train service information, making sure customers feel appropriately informed and assisted throughout their journey. Working on a station means some of the time you\’ll be working outdoors so you\’ll need to be comfortable working in all weather conditions and be able to provide assistance to wheelchair users and anyone else who would benefit from being given a helping hand. Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced you\’ll follow a varying shift pattern which can include some early starts, some night time and weekend working in a cross cultural and diverse environment.

Qualifications

• Excellent customer service skills
• Friendly and approachable manner
• Ability to speak clearly and confidently
• Smart and well presented
• G.C.S.E, A – C grade (or equivalent qualification) in Maths and English
• Computer literate with the ability to use Microsoft packages
• Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times
• This position does not have line management responsibilities therefore supervisory experience is not essential.

Applicants will be invited to complete an online assessment and if successful you\’ll be invited to an interview with one of our Area Customer Experience Managers. If you\’ve got what we\’re looking for, we\’ll invite you to a safety critical medical examination which includes a drugs/alcohol screening. Appointees must submit at least two satisfactory references and complete a six month probation period.

At TransPennine Express, it\’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it\’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we\’d love to have you onboard.

Benefits

• Competitive salary paid on 4 weekly basis.
• Generous annual leave entitlement.
• Free TransPennine Express rail travel for you and your dependants.
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years\’ service for you and your dependants.
• Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there\’s someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
• Option to join the Railway Pension Scheme with significant employer contributions.
• Family friendly maternity and paternity benefits.
• Plus, high street and lifestyle discounts as well as a cycle to work scheme.