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- Tasks: Help clients design and implement Dynamics 365 Customer Engagement solutions.
- Company: Join Transparity, a 3* World Class Best Company focused on employee wellbeing.
- Benefits: Enjoy flexible work options, 25 days holiday, private health insurance, and more perks!
- Why this job: Be part of a diverse team that values inclusion and offers growth opportunities.
- Qualifications: Bachelor's in IT or related field; experience with Dynamics 365 and project management skills required.
- Other info: We promote equal opportunities and a positive culture for all employees.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for a Senior Consultant: Dynamics 365 Customer Engagement to join the Team!
As the Senior Technical Consultant, you will assist clients in designing and implementing Dynamics 365 Customer Engagement solutions to meet their business needs, as well as providing expert advice, guidance, and support throughout the project lifecycle, from requirements gathering to post-implementation support.
What you’ll be delivering
- Understanding client business processes and requirements, and recommend solutions based on Dynamics 365 Customer Engagement capabilities.
- Designing, configuring, and customising Dynamics 365 Customer Engagement solutions to meet client needs, using best practices and industry standards.
- Customer Engagement solutions include, but are not limited to, Dynamics 365 Sales, Marketing & Customer Service workloads.
- Managing project timelines and deliverables, ensuring timely completion of project tasks and milestones.
- Collaborating with technical teams to integrate Dynamics 365 Customer Engagement with other systems as needed.
- Poviding training and support to end-users and administrators, including creating documentation and conducting training sessions.
- Ensuring successful adoption of Dynamics 365 Customer Engagement solutions by end-users, and provide ongoing support as needed.
- Staying up-to-date with the latest Dynamics 365 Customer Engagement capabilities and features, and recommend enhancements to clients where appropriate.
- Actively participating in knowledge sharing and contribute to the development of best practices, tools, and methodologies.
What is required to be successful in this role
- Bachelor\’s degree in Computer Science, Information Technology, or a related field preferred.
- Ability to design and implement Dynamics 365 Customer Engagement solutions, predominantly current Cloud/Online versions.
- Well versed with Dynamics 365 Customer Engagement modules such as Sales, Marketing, Customer Service, Field Service & Project Operations.
- Ability to configure and customise Dynamics 365 Customer Engagement, including workflows, business rules, and custom entities.
- A deep understanding of project management (agile and waterfall-based) and organisational skills, with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Thorough understanding of configuring and customising modular and canvas-based Power Apps is a plus.
- Well versed with the Microsoft Catalyst framework is a plus.
- Experience with Gyde365 project scoping tools would be beneficial
- Experience with Azure DevOps would be beneficial
- Microsoft certifications such as any of the Dynamics 365 Functional Consultant Associate
What you’ll get in return
In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:
- To work at a 3* World Class Best Company
- Flexibility over where you work with our Winning from Anywhere® approach
- 25 days holiday
- Home working allowance paid monthly
- Winning from Anywhere® allowance to help your set up at home
- 24/7 GP at hand
- Immediate 24/7 access to an Employee Assistance Programme
- We’ll support you when you’re not well with our Company sick pay scheme
- Private health insurance after a successful year’s service
- Enhanced parental pay and leave, supporting you with those precious life moments
- Access to the Perkbox platform to help make your money go further
- Cyclescheme
- Electric car scheme
- And many more!
Disability Confident
Transparity have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well.
To find out more about our disability commitment please contact People & Culture or ask during the interview.
Transparity | Microsoft Dynamics Consultant employer: Transparity
Contact Detail:
Transparity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transparity | Microsoft Dynamics Consultant
✨Tip Number 1
Familiarize yourself with the latest features and capabilities of Dynamics 365 Customer Engagement. This will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Showcase your experience with project management methodologies, especially agile and waterfall. Be prepared to discuss specific projects where you successfully managed timelines and deliverables.
✨Tip Number 3
Highlight your communication skills by preparing examples of how you've effectively communicated technical concepts to non-technical stakeholders. This is crucial for the role as you'll be working closely with clients.
✨Tip Number 4
If you have experience with Microsoft Catalyst or Gyde365 tools, make sure to mention it. These are valuable assets that can set you apart from other candidates.
We think you need these skills to ace Transparity | Microsoft Dynamics Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Consultant: Dynamics 365 Customer Engagement position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with Dynamics 365 Customer Engagement solutions, project management skills, and any relevant certifications. Use specific examples to demonstrate your expertise in designing and implementing these solutions.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to convey technical concepts clearly. Consider including examples of how you've successfully communicated with non-technical stakeholders in past projects.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses why you are a great fit for Transparity. Mention your understanding of their values, such as inclusivity and employee wellbeing, and how you can contribute to their team culture.
How to prepare for a job interview at Transparity
✨Understand the Dynamics 365 Ecosystem
Make sure you have a solid grasp of the Dynamics 365 Customer Engagement modules, especially Sales, Marketing, and Customer Service. Be prepared to discuss how you've implemented these solutions in past projects and how they can be tailored to meet specific client needs.
✨Showcase Your Project Management Skills
Highlight your experience with both agile and waterfall project management methodologies. Be ready to provide examples of how you've managed multiple projects simultaneously and ensured timely completion of tasks and milestones.
✨Communicate Effectively with Non-Technical Stakeholders
Demonstrate your ability to explain complex technical concepts in simple terms. Prepare to share instances where you've successfully communicated with clients or team members who may not have a technical background.
✨Stay Updated on Industry Trends
Show your enthusiasm for continuous learning by discussing the latest features and capabilities of Dynamics 365 Customer Engagement. Mention any recent enhancements you've recommended to clients and how they improved their business processes.
