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- Tasks: Engage with customers to help them adopt Microsoft Cloud technologies through workshops and tailored plans.
- Company: Join Transparity, a recognized leader in technology adoption and change management.
- Benefits: Enjoy flexible work options, 25 days holiday, private health insurance, and more perks.
- Why this job: Make a real impact by transforming how organizations work with cutting-edge Microsoft tech.
- Qualifications: Certified Change Management Practitioner preferred; strong interpersonal skills and adaptability are key.
- Other info: We promote a diverse and inclusive culture, valuing talent in all forms.
The predicted salary is between 36000 - 60000 £ per year.
Job overview / purpose
Every day may be different – it’s the nature of technology adoption and change!
Your primary responsibility will be to engage with customers who’ve taken up our Adoption and Change Management offerings, helping companies of all shapes and sizes to adopt new ways of working with Microsoft Cloud technologies.
On a day-to-day basis you will be running customer workshops, showcasing adoption and change best practice and providing guidance based on experience, to ensure our customers get the most out of their investment in Microsoft technologies including Copilot for Microsoft 365 .
You will be creating, developing, and executing adoption plans, creating eye-catching communications, creating and delivering awareness and education sessions, along with reviewing the success of customer adoption and planning for reinforcement. After all, good adoption is not an add-on or one-off activity but, but the result of effective change management.
If you are passionate about changing organisations and people’s behavior with the goal of making working lives easier with Microsoft Cloud technology, then this is absolutely the role for you. Our customers have decided to make a significant investment – it is our role to ensure the journey they take their users on is as smooth as it can be!
Main duties and responsibilities
- Support Sales by creating detailed proposals and Statements of Work when planning engagements
- Work closely with the Adoption and Change Management Team Lead to continually improve the Adoption and Change Management service offerings
- Plan and execute workshops (onsite, remote) with customers focused on Adoption and Change Management
- Prepare, document, execute and control adoption plans based on workshop outputs
- Prepare and document communication materials to boost end user adoption
- Prepare and document training materials to support awareness and education sessions to boost end user adoption
- Work with customers to plan their Transparity Training & Adoption Portal rollouts and our M365 Trainer to execute
- Deliver bespoke knowledge transfer sessions (1 to 1, small group sessions for all employee levels)
- Prepare, document, and execute champions programmes
- Plan and execute change & adoption review sessions, analyse customer consumption data, and prepare updates to adoption plans when reinforcement of change is required
- Log, track and manage adoption project engagements following internal processes
- Work closely with Project Managers and Technology Consultants when required on projects to support technical readiness and user readiness
- Take full ownership of project engagements and work collaboratively with customers to prepare and plan for change and execute their adoption of cloud services
- Regularly review customer’s adoption of Microsoft 365 services, reporting back to the Adoption and Change Management Team Lead to advise on opportunities.
Skills, experience, and qualifications
- Certified Change Management Practitioner (APMG or Prosci)
- Certified Microsoft Service Adoption Specialist (preferred, not essential)
- Versatility, adaptability, and quick thinking are an absolute must. The candidate must be able to juggle multiple engagements and customer needs with great attention to detail and respond quickly to changes
- A passion of all things people and Microsoft technology; enthusiastic and engaging
- Proven customer focus and interpersonal skills (able to establish effective working relationships with people at all levels)
- Experience in delivering workshops and knowledge sessions
- Excellent organisational and administration skills
- Excellent written and communication skills with a positive attitude
- Clear, logical thinker with excellent problem-solving skills
- Self-motivated and committed to ongoing personal development
Disability Confident
Transparity have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well.
Our offering
In addition to a competitive salary, there are several benefits and perks we offer to say thank you for being a part of our journey:
- To work at a 3* “Outstanding company to work for”
- Flexibility over where you work with our Winning from Anywhere® approach
- 25 days holiday
- Home working allowance paid monthly
- Winning from Anywhere® allowance to help your set up at home
- 24/7 online GP service at hand
- Immediate 24/7 access to an Employee Assistance Programme
- We’ll support you when you’re not well with our Company sick pay scheme
- Private health insurance after a successful year’s service
- Enhanced parental pay and leave, supporting you with those precious life moments
- Access to the Perkbox platform to help make your money go further
- Cycle scheme
- Electric car scheme
Adoption & Change Manager employer: Transparity
Contact Detail:
Transparity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adoption & Change Manager
✨Tip Number 1
Familiarize yourself with Microsoft Cloud technologies, especially Microsoft 365 and Copilot. Understanding these tools will not only help you in customer workshops but also demonstrate your expertise during interactions with potential employers.
✨Tip Number 2
Showcase your experience in delivering workshops and knowledge sessions. Prepare examples of how you've successfully engaged with customers in the past, as this will be crucial in demonstrating your capability to manage change effectively.
✨Tip Number 3
Highlight your certifications, especially if you are a Certified Change Management Practitioner or a Microsoft Service Adoption Specialist. These credentials can set you apart from other candidates and show your commitment to professional development.
✨Tip Number 4
Emphasize your interpersonal skills and ability to build relationships at all levels. Being able to connect with diverse teams and stakeholders is essential for success in this role, so share specific instances where you've excelled in this area.
We think you need these skills to ace Adoption & Change Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Adoption & Change Manager position. Understand the key responsibilities and required skills, especially around Microsoft Cloud technologies and change management.
Tailor Your CV: Customize your CV to highlight relevant experience in change management, customer engagement, and workshop facilitation. Use specific examples that demonstrate your ability to manage multiple projects and adapt to changing needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology adoption and change management. Mention your certifications, such as APMG or Prosci, and how they relate to the role. Be sure to express your enthusiasm for helping organizations improve their processes.
Showcase Communication Skills: Since excellent written and communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Use a positive tone and logical structure to convey your ideas effectively.
How to prepare for a job interview at Transparity
✨Show Your Passion for Change Management
Make sure to express your enthusiasm for change management and how it can positively impact organizations. Share specific examples of how you've successfully facilitated change in the past, especially with Microsoft technologies.
✨Prepare for Customer Engagement Scenarios
Anticipate questions about how you would handle various customer engagement scenarios. Be ready to discuss your approach to running workshops, creating adoption plans, and measuring success in user adoption.
✨Highlight Your Communication Skills
Since effective communication is key in this role, prepare to demonstrate your written and verbal communication skills. Bring examples of communication materials you've created that boosted end-user adoption.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving, particularly in the context of change management. Share instances where you've had to adapt quickly to changes and how you ensured a smooth transition for users.
