At a Glance
- Tasks: Assist customers via phone and email, process orders, and support the team.
- Company: Join a well-established business with a friendly office culture.
- Benefits: Enjoy free parking, a pension scheme, and 20+ days holiday.
- Other info: Full training provided; no cold calling or sales involved.
- Why this job: Perfect for those who love helping people in a supportive environment.
- Qualifications: Positive attitude, basic computer skills, and teamwork spirit required.
The predicted salary is between 25110 - 30690 £ per year.
Location: Hamworthy/Poole
Hours: Full-time, Monday to Friday, 9am–5pm
We are looking for a friendly and organised person to join our office team in a customer service role. This is a great opportunity for someone who enjoys working with people and wants a steady, office-based position. This is a permanent office based role within a well-established and successful business.
What you’ll be doing:
- Speaking with customers by phone and email
- Helping prepare quotes and process orders
- Keeping track of customer requests and following up where needed
- Supporting the wider customer service team with day-to-day tasks
- Keeping records accurate and up to date
- This is a customer service and co-ordination role – no cold calling or direct sales.
What we’re looking for:
- A positive attitude and a willingness to learn
- Comfortable speaking to people and providing good customer service
- Basic computer skills and attention to detail
- Able to work well as part of a team
- No specialist product knowledge is required – full training will be provided.
What’s in it for you:
- Friendly, supportive team environment
- Full training provided
- Free on-site parking
- Company pension
- 20 days holiday plus bank holidays, increasing with service
- Your birthday off as an extra holiday (subject to conditions)
Whilst previous office or customer service experience is helpful it is not essential – we welcome applications from people looking to develop their skills or move into an office-based role.
Hours: Mon-Fri 9-5pm, 37.5 hours/week
Benefits: Free parking. Company pension scheme.
Holiday: 20 days holiday, rising at 1 day per year to a max 25 days after 5 years continuous service (PLUS bank holidays). You also get your birthday day off as holiday (subject to conditions).
Skills Required: Communication, Teamwork, Numeracy, Accuracy, Multi-tasking, Organisation
Existing Qualifications (Edu/Certs/Driving): GCSE or equivalent.
Start Date: Immediate
As this is a salaried, permanent non-sales role, we pay a competitive salary, but no commission – if you are looking for a commission-based sales role, this is not the role for you.
Customer Service Coordinator employer: Transmission Developments Co (GB) Ltd
Transmission Developments Co (GB) Ltd is an excellent employer located in Poole, offering a supportive work culture that values detail-oriented individuals eager to learn. Employees benefit from free parking, a company pension scheme, and generous holiday allowances that increase with service, alongside a special day off for birthdays. This commitment to employee well-being and growth makes it a rewarding place to build a career.
Contact Details:
Transmission Developments Co (GB) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Transmission Developments Co (GB) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Transmission Developments Co (GB) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Transmission Developments Co (GB) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Transmission Developments Co (GB) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Transmission Developments Co (GB) Ltd!
How to prepare for a job interview at Transmission Developments Co (GB) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
