Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer support services and manage a high-performance team.
- Company: A leading technology company in the UK with a focus on innovation.
- Benefits: Competitive salary, leadership opportunities, and potential travel perks.
- Why this job: Make a real impact by enhancing customer satisfaction in a dynamic environment.
- Qualifications: 5+ years in software support and strong leadership skills required.
- Other info: Opportunity for career growth and to work with a talented team.
The predicted salary is between 48000 - 72000 £ per year.
A leading technology company in the United Kingdom is seeking a Head of Maintenance & Managed Services to direct customer support services and ensure high-quality operations. The successful candidate will have at least 5 years of experience in a software support environment, with strong leadership capabilities and a demonstrated success in achieving targets.
Responsibilities include:
- Managing contract renewals
- Leading a high-performance team to enhance customer satisfaction
This role may involve travel up to 20%.
Head of SaaS & Managed Services in London employer: TransMedia Dynamics
Contact Detail:
TransMedia Dynamics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of SaaS & Managed Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the lookout for opportunities. You never know who might have a lead on that perfect Head of SaaS & Managed Services role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in leading their customer support services.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine our responses. Focus on showcasing our leadership skills and experience in achieving targets, as these are key for the Head of Maintenance & Managed Services role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won't find anywhere else.
We think you need these skills to ace Head of SaaS & Managed Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of SaaS & Managed Services role. Highlight your experience in software support and leadership skills, as these are key for us. Use specific examples that demonstrate how you've achieved targets in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your passion for customer satisfaction and how you plan to lead a high-performance team. Keep it engaging and personal!
Showcase Relevant Experience: When filling out your application, make sure to showcase your relevant experience clearly. We want to see your background in managing contract renewals and any successes you've had in enhancing customer support services. Be specific!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at TransMedia Dynamics
✨Know Your Stuff
Make sure you’re well-versed in the SaaS and managed services landscape. Brush up on the latest trends, technologies, and best practices in customer support. This will not only show your expertise but also demonstrate your passion for the industry.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to achieve targets. This is crucial for a role that requires strong leadership capabilities.
✨Understand Customer Satisfaction Metrics
Familiarise yourself with key performance indicators related to customer satisfaction. Be ready to discuss how you’ve improved these metrics in previous roles. This will highlight your ability to enhance customer experiences, which is a big part of the job.
✨Be Ready for Travel Questions
Since the role may involve travel, be prepared to discuss your flexibility and past experiences with travel for work. It’s a good idea to have a plan in mind for how you’ll manage your time and responsibilities while on the road.
