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For Companies At a Glance
- Tasks: Deliver top-notch customer service at railway stations and assist passengers.
- Company: Join Translink, a company dedicated to equality and excellent service.
- Benefits: Competitive weekly salary with opportunities for training and growth.
- Why this job: Be the face of rail travel and make a difference in customer experiences.
- Qualifications: GCSEs in Maths & English or relevant experience in customer service.
- Other info: Flexible working hours and a supportive environment for career development.
The predicted salary is between 28400 - 30700 £ per year.
You will be responsible for front line customer service duties in railway stations and will be expected to deliver passenger information/communication, issue tickets, deal with and resolve complaints and assist in delivering a high class and punctual rail service. You must also comply with the relevant rules and regulations within a Railway environment and conform to health and safety legislation.
Essential Criteria
- Minimum of GCSE qualifications in Maths & English at Grade C or above (or equivalent qualification), or alternatively be able to demonstrate at least 2 years' relevant experience in a similar post.
- Minimum of 2 years' face to face experience in a customer service environment with experience of cash handling.
- Experience of dealing with difficult customer complaints and customer enquiries.
- Experience of adhering to Health & Safety Rules.
- Flexible attitude to work and working hours.
- Aged 18 or over (in order to be able to obtain a Personal Track Safety License).
Desirable Criteria
- Customer Care qualification or training.
- Minimum of 3 years' face to face experience in a customer service environment with experience of cash handling.
- Experience of report writing in a work environment.
Please Note: This role will close at 12 noon on the specified date. Please save a copy of the Job Description before the closing date.
Translink is committed to equality of opportunity. In this instance applications from women would be particularly welcome. We want to provide an environment to attract, retain and motivate the best.
Customer Service Co-Ordinator Southern in Newry employer: Translink
Contact Detail:
Translink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator Southern in Newry
✨Tip Number 1
Get to know the company! Research Translink and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you had to deal with difficult customers and how you resolved those issues. Being able to share real-life examples will make you stand out.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the role and ready to take the next step in your career.
We think you need these skills to ace Customer Service Co-Ordinator Southern in Newry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Customer Service Co-Ordinator. Use keywords from the job description to show we’re on the same page!
Show Off Your Customer Service Skills: Since this role is all about customer service, share specific examples of how you've handled difficult situations or complaints in the past. We want to see your problem-solving skills in action!
Keep It Clear and Concise: When writing your application, be clear and to the point. Avoid jargon and keep your sentences straightforward. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Translink
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your experience. Think about specific examples where you resolved complaints or provided excellent service, as this role is all about front line interaction.
✨Familiarise Yourself with the Railway Environment
Since you'll be working in a railway station, it’s crucial to understand the basics of how the railway system operates. Research common passenger queries and issues, so you can demonstrate your knowledge during the interview.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling difficult customers or cash handling scenarios. Practise your responses to these types of questions to show you can think on your feet and handle pressure.
✨Show Your Flexibility
This role requires a flexible attitude towards work hours. Be prepared to discuss your availability and willingness to adapt to different shifts, as this will show your commitment to the job and the team.