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- Tasks: Provide tech support for applications and maintain hardware across the Translink IT Network.
- Company: Join a dynamic team at Translink, a leader in transport solutions.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for growth.
- Why this job: Make a difference by supporting essential IT services in a collaborative environment.
- Qualifications: NVQ Level 3 in IT or Business, plus 2 years of relevant experience.
- Other info: Flexible working locations across Northern Ireland with a focus on teamwork.
The predicted salary is between 24000 - 36000 £ per year.
You will provide technical support on current Applications for all Translink Domain Users and, as a member of a small integrated team, provide support and cover for the Help Desk and Computer Operations activities as necessary. You will install, maintain, troubleshoot and upgrade computer hardware, software, mobile devices, and peripheral equipment across the Translink IT Network.
Responsibilities
- Assisting in the management, control and co-ordination of the 'Service Desk' software system by assigning priorities, responding to queries and identifying resolutions in conjunction with all Corporate and Supplier resources.
- Action Service Requests e.g. set up of new users/email accounts.
- Provide technical support for the IT Strategy.
- Providing technical support for other IT related equipment e.g. Ticketing, CCTV.
- Implementing procedures for security control of Corporate assets e.g. computer hardware register, anti-virus policies.
- Provide basic level of training as necessary for all Corporate applications.
- All other duties and responsibilities as directed by management, which will specifically include support and cover during absence to the other members of a small team covering the complete spectrum of an integrated support and operations environment.
Skills and Qualifications
- Possess a minimum of NVQ Level 3 or equivalent in either an Information Technology or Business related subject.
- 2 years’ experience of using computer hardware and operating systems.
- Experience of Microsoft Office products.
- Experience of corporate networks (LAN/WAN).
- Possess a full current driving licence and have access to a car.
Area: Derry or Londonderry
Closing date: 06 Nov 2025
Area: All of Northern Ireland
Closing date: 07 Nov 2025
IT Technician employer: Translink
Contact Detail:
Translink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to hardware, software, and network troubleshooting. We recommend practising with a friend or even in front of a mirror to build your confidence.
✨Tip Number 3
Showcase your skills! If you've worked on any personal projects or have relevant experience, be sure to highlight these during interviews. We love seeing practical examples of how you've tackled tech challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won't find anywhere else.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with computer hardware and software, especially anything related to IT support. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Technician role. Share specific examples of your past experiences that relate to the responsibilities mentioned in the job description.
Show Off Your Technical Skills: Since this role involves troubleshooting and maintaining various IT systems, make sure to mention any relevant technical skills you have. Whether it's your experience with Microsoft Office or corporate networks, we want to know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Translink
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer hardware, software, and mobile devices. Be ready to discuss your experience with troubleshooting and upgrading systems, as well as any specific applications mentioned in the job description.
✨Familiarise Yourself with Service Desk Systems
Since you'll be assisting with the 'Service Desk' software system, it’s a good idea to research common service desk tools. Understand how to prioritise tasks and respond to queries effectively, as this will show your potential employer that you're proactive and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical issues or user requests. Think of examples from your past experience where you successfully resolved problems or provided training, as these will demonstrate your practical skills and teamwork abilities.
✨Show Your Team Spirit
As part of a small integrated team, it's crucial to highlight your ability to collaborate and support your colleagues. Share examples of how you've worked well in a team environment, especially in high-pressure situations, to show that you can contribute positively to the team dynamic.
