At a Glance
- Tasks: Provide top-notch passenger information and deliver exceptional customer service.
- Company: Join Translink, a leader in transport services with a commitment to equality.
- Benefits: Earn £12.92 per hour, rising to £13.03, with permanent and temporary contracts available.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the voice of Translink and help passengers navigate their journeys.
- Qualifications: 3 GCSEs at grade C or above, or 2 years of relevant customer service experience.
Contact Centre Agent
Vacancy ID: 018543
Location: Adelaide
Closing Date: 23-Sep-2025
Contract Type: Permanent and Temporary
Salary: £12.92 rising to £13.03 per hour
Job Description
You will provide accurate and efficient passenger information which will include timetable and fares information for all Translink services whilst ensuring you deliver high quality customer service.
Essential Criteria
- Minimum of 3 GCSEs at grade C or above, or equivalent, including English and Maths, or alternatively, be able to demonstrate at least 2 years relevant customer service experience.
- Minimum of 1 years experience in a customer service role or possess World Host Level 2 accreditation.
- Experience of using Microsoft Word, Excel and Outlook.
Desirable Criteria
- Experience of managing a high volume of in-bound calls.
- Experience of working in a contact centre.
- Minimum of 2 years¿ experience in a customer service role.
- Experience of dealing with customers using social media platforms.
- Experience of using Microsoft Teams.
Please Note: This role will close at 12 noon on the specified date.
For further information and to submit your application, click the apply icon.
Translink is committed to equality of opportunity. We want to provide an environment to attract, retain and motivate the best.
Contact Centre Agent in Belfast employer: Translink
Translink is an exceptional employer located in Adelaide, offering a dynamic work environment that prioritises high-quality customer service and employee satisfaction. With competitive pay rates and a commitment to equality of opportunity, employees benefit from ongoing training and development, fostering personal and professional growth. Join us to be part of a supportive team that values your contributions and encourages career advancement in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Belfast
✨Tip Number 1
Get to know the company! Research Translink and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you’ve handled difficult customers or queries. We can even role-play some situations to boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the interview process or even refer you internally, which can give you a leg up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Contact Centre Agent in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant qualifications. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contact Centre Agent role. Be sure to mention your experience with handling calls and providing excellent customer service.
Show Off Your Tech Skills:Since we use tools like Microsoft Word, Excel, and Outlook, make sure to mention your proficiency with these in your application. If you’ve got experience with social media or Microsoft Teams, definitely include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Translink
✨Know Your Stuff
Make sure you’re familiar with Translink’s services, including timetables and fares. Brush up on common customer queries and how to handle them. This will show that you’re proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered excellent customer service. Think about times when you managed difficult situations or went above and beyond for a customer. This will highlight your suitability for the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and contact centre roles. You could even do a mock interview with a friend. This will help you feel more confident and articulate during the actual interview.
✨Be Tech-Savvy
Familiarise yourself with Microsoft Word, Excel, Outlook, and Teams. If you have experience with social media platforms for customer service, be ready to discuss that too. Showing that you’re comfortable with technology will give you an edge.
