At a Glance
- Tasks: Provide top-notch technical support for IT infrastructure across 200+ locations.
- Company: Join Translink, a forward-thinking organisation committed to equality and opportunity.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Other info: Great career growth opportunities and a chance to work with cutting-edge technologies.
- Why this job: Make a real difference in maintaining vital IT services and infrastructure.
- Qualifications: HNC/HND in IT or 3 years' experience in a multi-site ICT environment.
The predicted salary is between 30000 - 40000 € per year.
The IT Technical Analyst will provide third level technical support on the current server, security, and telecommunication infrastructure. As a member of a small integrated team, the post holder will provide third level support for the IT Service Desk supporting all 200+ Translink locations across Northern Ireland as necessary. This person will contribute to maintaining the availability and accessibility of the organisation's IT infrastructure to agreed service levels with the business. In addition, the post holder will be involved in investigating and resolving incidents and problems and always providing information about systems and services within the Translink IT infrastructure working to ITIL best practice methodologies.
Essential Criteria
- Minimum of an HNC/HND or equivalent in either an IT or business-related subject or possess a minimum of 3 years experience of working in a multi-site, distributed ICT environment.
- Demonstrate practical and technical experience and skills gained in a multi-site, distributed ICT environment.
- Experience of computer hardware.
- Experience of working with network components.
- Experience of working with enterprise technologies such as email, cloud services, security and databases.
- Full current driving licence, with access to a vehicle.
Desirable Criteria
- Professional membership of the British Computer Society.
- Cisco Certified.
- Microsoft Certified.
- ITIL foundation certification.
Translink is committed to equality of opportunity. In this instance applications from women would be particularly welcome. We want to provide an environment to attract, retain and motivate the best.
Technical Analyst JBLE1_NI in Belfast employer: Translink NI Limited
Translink is an excellent employer, offering a dynamic work environment in the heart of Belfast where innovation meets collaboration. With a strong commitment to employee growth and development, we provide comprehensive training opportunities and support for professional certifications, ensuring our team members thrive in their careers. Our inclusive culture values diversity and promotes equality, making it a rewarding place to work for those seeking meaningful employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Analyst JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field, especially those who work at Translink or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL best practices and the specific technologies mentioned in the job description. We want you to show off your knowledge and experience, so practice answering common technical questions and scenarios.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, be ready to discuss how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Analyst JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Analyst role. Highlight your experience in multi-site ICT environments and any relevant technical skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention your experience with network components, cloud services, and any certifications you have. We’re keen to see how you can contribute to our IT infrastructure.
Apply Through Our Website:Remember to submit your application through our website! It’s the easiest way for us to receive your details and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Translink NI Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to server, security, and telecommunication infrastructure. Be ready to discuss your hands-on experience with computer hardware and network components, as well as any enterprise technologies you've worked with.
✨Familiarise Yourself with ITIL Best Practices
Since the role involves working to ITIL best practice methodologies, it’s crucial to understand these principles. Prepare to explain how you've applied ITIL in past roles, especially in incident and problem management.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've investigated and resolved technical issues in a multi-site environment. Highlight your analytical skills and how you approach troubleshooting.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics or the challenges they face. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
