Account Director -Client Services

About translate plus, an award-winning Top 10 international Language Services Provider, including Top 3 in the EU and Top 2 in the UK, is a Publicis Groupe company, one of the most well-established advertising corporations globally. translate plus sits within the network’s cross-media production platform, Publicis Production. This brings together production specialists who are experts in video, digital media, and print, to produce award-winning content for leading global brands.

translate plus also promotes numerous employee well-being policies across all our offices, which align with Publicis Groupe guidelines. We offer WFH flexibility to all employees as well as relevant programmes to help promote mental and physical well-being. translate plus is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age citizenship, marital, domestic, or civil partnership status, sexual orientation, or gender identity.

As the Account Director - Client Services at translate plus – a Publicis Groupe, you will come from an advertising account director background with client services experience. You will play a crucial role in managing and overseeing our creative language service offering. This position requires a candidate with extensive experience in client and stakeholder management, excellent communication skills, creative experience, and a strong background in transcreation.

Responsibilities:

• Client Management: Proactively work with partner agencies to evangelise and sell localisation services to Publicis Groupe clients, ensuring organic and strategic portfolio growth in line with or exceeding growth targets. Manage and build relationships with existing clients, ensuring their needs are met and expectations are exceeded. Collaborate with clients to understand their specific requirements and provide tailored solutions. Act as the main point of contact for client inquiries, concerns, and escalations.
• Operations Management: Oversee the day-to-day operations of transcreation and creative language services, ensuring smooth workflow and efficient delivery of services. Develop and implement operational strategies to optimize productivity and quality and best practice. Monitor project timelines, budgets, and resources to ensure successful project completion. Identify areas for improvement and implement process enhancements to drive operational efficiency.
• Team Leadership: Lead and mentor a team of account managers, project managers, and other operational staff. Foster a collaborative and positive work environment, promoting teamwork and professional growth. Provide guidance and support to team members, ensuring their adherence to quality standards and client requirements.
• Strategy: Collaborate with other Publicis agencies in your portfolio to cross-sell and up-sell language services to external clients. Work closely with Sales team to provide information and support for RFI, RFP, pitches and pilots.

Qualifications Requirements:

• Bachelor's degree in a relevant field (e.g., Translation, Business Administration).
• Proven experience in managing international clients within the language services industry.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with clients and internal stakeholders.
• Strong background in translation, and industry-specific requirements.
• Demonstrated leadership skills, with the ability to motivate and inspire a team.
• Creative thinking and problem-solving abilities to drive innovation and continuous improvement.

What we offer:

• Work in an Iconic office complex.
• Career development and progression possibilities.
• High quality trainings (via in-house and external trainers) and access to thousands of online/e-learning courses to develop essential, functional, and industry skills (via Publicis Marcel, LinkedIn Learning, etc.).
• Access to worldwide job/gigs opportunities within the Publicis Groupe.
• Work your world – As part of the Publicis Groupe policy, up to 6 weeks of working from a different country after 1 year.
• Café Marcel - Networking opportunities with fellow colleagues in the Publicis Groupe all around the world.
• Inhouse subsidized Publicis Groupe restaurant.
• Access to subsidized wellness activities (acupuncture, manicures, and massages).
• Staff discount at bars and restaurants in the local area around the office.
• Staff discount at Westfield shopping centre.
• Life assurance and Income protection (disability benefit).
• Paid leave days increase on a yearly basis.

We offer competitive compensation packages and a dynamic work environment that encourages growth and development. If you are a highly motivated individual with the required experience and skills, we invite you to apply for the position.