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- Tasks: Provide 2nd line IT support across multiple sites, resolving issues in-person and remotely.
- Company: Join a dynamic IT team focused on collaboration and continuous improvement.
- Benefits: Enjoy a salary up to £32,000 plus benefits, with travel opportunities and hands-on tech experience.
- Why this job: Experience a varied role with a supportive team and exposure to diverse technologies.
- Qualifications: Strong communication skills, organisational abilities, and a proactive mindset are essential.
- Other info: Travel 1-2 days per week across the UK; full UK driving licence required.
The predicted salary is between 24000 - 32000 £ per year.
Location: Office-based in North East, England (Gateshead, Durham, Houghton le Spring) – with travel 1–2 days per week
Salary: Up to £32,000 plus benefits
Are you an experienced IT Support Engineer looking to take that next step in a dynamic field-based role? Our client is looking for a driven and technically confident individual to join their expanding IT team, supporting multiple sites and delivering expert 2nd line support.
Why You'll Love This Role:
- Work in a varied role combining office-based support and travel to sites across the North East.
- Join a supportive team with a focus on collaboration, learning and continuous improvement.
- Get hands-on with a wide range of technologies, projects and users in a fast-paced environment.
Key Responsibilities:
- Provide 2nd line support across offices and remote sites, resolving escalated IT issues both in-person and remotely.
- Respond to and triage helpdesk tickets, ensuring clear communication and effective resolution.
- Deploy, configure and maintain hardware, including laptops, mobile devices, and printers.
- Carry out machine upgrades, repairs and routine maintenance tasks.
- Support the set-up and day-to-day use of Windows 10/11, Office 365 and mobile devices (iOS and Android).
- Maintain and troubleshoot CCTV systems.
- Contribute to IT documentation and asset management.
- Procure IT equipment and software when required.
- Travel across the UK to support other sites (1–2 days per week), with occasional evening or weekend work.
What You'll Bring:
- Excellent communication and interpersonal skills, able to explain technical issues to non-technical users.
- Strong organisational skills with the ability to prioritise tasks and manage your workload effectively.
- A proactive mindset and eagerness to learn and adapt to new technologies.
- Good technical understanding of networks, data security and IT systems.
- Full UK driving licence.
Bonus Skills (Not Essential but Great to Have):
- Familiarity with Microsoft 365, Intune and Azure environments.
- Understanding of VPNs, firewalls, VLANs and routing.
- Knowledge of ITIL best practices.
Information Technology Field Engineer employer: Transition Partners
Contact Detail:
Transition Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Field Engineer
✨Tip Number 1
Network with professionals in the IT field, especially those who work as Field Engineers. Attend local tech meetups or online forums to connect with others and learn about potential job openings.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Office 365, and mobile device management. This will help you speak confidently about your skills during interviews.
✨Tip Number 3
Prepare for common technical interview questions related to 2nd line support. Practising how to explain complex issues in simple terms can showcase your communication skills, which are crucial for this role.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their focus on collaboration and continuous improvement can make a positive impression.
We think you need these skills to ace Information Technology Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any 2nd line support roles. Emphasise your technical skills, especially with Windows 10/11, Office 365, and any hardware maintenance you've performed.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to communicate technical issues to non-technical users.
Highlight Relevant Skills: Clearly outline your organisational skills and proactive mindset in your application. Provide examples of how you've managed workloads effectively and adapted to new technologies in previous roles.
Showcase Your Technical Knowledge: If you have experience with VPNs, firewalls, or ITIL best practices, make sure to include this in your application. Even if these are bonus skills, they can set you apart from other candidates.
How to prepare for a job interview at Transition Partners
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in detail, especially regarding Windows 10/11, Office 365, and mobile devices. Highlight any experience you have with networks, data security, and IT systems, as these are crucial for the role.
✨Demonstrate Communication Skills
Since the role requires explaining technical issues to non-technical users, practice articulating complex concepts in simple terms. Use examples from your past experiences where you've successfully communicated with clients or colleagues.
✨Emphasise Your Organisational Abilities
Discuss how you prioritise tasks and manage your workload effectively. You might want to share specific instances where you successfully handled multiple helpdesk tickets or projects simultaneously.
✨Express Your Willingness to Learn
Convey your eagerness to adapt to new technologies and improve your skills. Mention any relevant courses or certifications you’ve pursued, and be ready to discuss how you stay updated with industry trends.
