Information Technology Field Engineer

2nd Line Field Engineer

Location: Office-based in North East, England (Gateshead, Durham, Houghton le Spring ) – with travel 1–2 days per week

Salary: Up to £32,000 plus benefits

• Are you an experienced IT Support Engineer looking to take that next step in a dynamic field-based role?

Our client is looking for a driven and technically confident individual to join their expanding IT team, supporting multiple sites and delivering expert 2nd line support.

Why You'll Love This Role:

• Work in a varied role combining office-based support and travel to sites across the North East.
• Join a supportive team with a focus on collaboration, learning and continuous improvement.
• Get hands-on with a wide range of technologies, projects and users in a fast-paced environment.

Key Responsibilities:

• Provide 2nd line support across offices and remote sites, resolving escalated IT issues both in-person and remotely.
• Respond to and triage helpdesk tickets, ensuring clear communication and effective resolution.
• Deploy, configure and maintain hardware, including laptops, mobile devices, and printers.
• Carry out machine upgrades, repairs and routine maintenance tasks.
• Support the set-up and day-to-day use of Windows 10/11, Office 365 and mobile devices (iOS and Android).
• Maintain and troubleshoot CCTV systems
• Contribute to IT documentation and asset management.
• Procure IT equipment and software when required.
• Travel across the UK to support other sites (1–2 days per week), with occasional evening or weekend work.

What You'll Bring:

• Excellent communication and interpersonal skills, able to explain technical issues to non-technical users.
• Strong organisational skills with the ability to prioritise tasks and manage your workload effectively.
• A proactive mindset and eagerness to learn and adapt to new technologies.
• Good technical understanding of networks, data security and IT systems.
• Full UK driving licence.

Bonus Skills (Not Essential but Great to Have):

• Familiarity with Microsoft 365, Intune and Azure environments.
• Understanding of VPNs, firewalls, VLANs and routing.
• Knowledge of ITIL best practices.