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For Companies At a Glance
- Tasks: Support users by resolving IT issues and managing helpdesk tickets.
- Company: Join a growing organisation focused on personal development and teamwork.
- Benefits: Enjoy a competitive salary, continuous learning opportunities, and a collaborative environment.
- Why this job: Make a real impact while developing your skills across various technologies.
- Qualifications: Strong communication skills and experience in IT support are essential.
- Other info: Perfect for those passionate about IT and eager to grow their career.
The predicted salary is between 22800 - 28500 £ per year.
Location: Gateshead
Salary: Up to £28,500 plus benefits
Are you an experienced 1st Line Support Engineer looking for a new challenge? Our client, a well-established and growing organisation, is looking for a proactive and skilled individual to join their team.
Why You'll Love This Role:
- Be part of a supportive team with a focus on personal development and continuous learning.
- Work in a collaborative environment where your ideas and contributions will make a real impact.
- Develop your skills across a range of technologies, with plenty of opportunities to expand your knowledge.
Key Responsibilities:
- Collaborate with the IT team on a range of projects.
- Monitor and respond to helpdesk tickets, resolving IT issues efficiently.
- Configure and deploy new machines for users, including upgrades and repairs.
- Install, configure, and support printers, drivers, and other hardware.
- Provide effective support for Office 365, Windows 10, and mobile devices (Android and iOS).
- Assist with hardware and software procurement as needed.
- Create and maintain accurate technical documentation.
What You'll Need to Succeed:
- Strong communication skills with a customer-focused approach.
- Ability to manage workload effectively and prioritise tasks.
- A solid understanding of networking and security principles.
- Experience within IT Support Engineer or similar roles.
If you’re passionate about IT, eager to develop your skills, and ready to make a real impact, this role is for you. Apply today to take the next step in your career!
1st Line Support Engineer employer: Transition Partners
Contact Detail:
Transition Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Windows 10. Being able to discuss your experience with these tools during an interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills in conversations or networking events. Since this role requires a strong customer-focused approach, sharing examples of how you've successfully resolved issues for users can set you apart from other candidates.
✨Tip Number 3
Connect with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the team dynamics, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your understanding of networking and security principles. This knowledge is crucial for the role, so being ready to answer technical questions or scenarios related to these topics will demonstrate your competence and readiness for the position.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your skills in troubleshooting, customer service, and any specific technologies mentioned in the job description, such as Office 365 and Windows 10.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your proactive approach to problem-solving. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to the team.
Highlight Key Skills: In your application, clearly outline your strong communication skills and ability to manage workloads. Provide examples of how you've prioritised tasks effectively in previous roles, as this is crucial for a 1st Line Support Engineer.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in an IT support role.
How to prepare for a job interview at Transition Partners
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365, Windows 10, and mobile devices. Highlight specific examples of how you've resolved IT issues in the past, as this will demonstrate your hands-on knowledge and problem-solving abilities.
✨Emphasise Communication Skills
Since strong communication is key for a 1st Line Support Engineer, practice explaining technical concepts in simple terms. This will show that you can effectively assist users who may not be tech-savvy.
✨Demonstrate Your Customer-Focused Approach
Prepare to share instances where you went above and beyond to help a customer or colleague. This will illustrate your commitment to providing excellent support and your ability to work collaboratively within a team.
✨Research the Company Culture
Understand the values and mission of the organisation you're interviewing with. Being able to align your personal goals with their focus on personal development and continuous learning will make a positive impression.
