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- Tasks: Support users by resolving IT issues and managing helpdesk tickets.
- Company: Join a growing organisation focused on personal development and teamwork.
- Benefits: Enjoy a competitive salary, continuous learning opportunities, and a collaborative environment.
- Why this job: Make a real impact while developing your skills across various technologies.
- Qualifications: Strong communication skills and a solid understanding of IT support principles required.
- Other info: Perfect for those passionate about IT and eager to grow their career.
The predicted salary is between 22800 - 28500 £ per year.
Location: Lockerbie
Salary: Up to £28,500 plus benefits
Are you an experienced 1st Line Support Engineer looking for a new challenge? Our client, a well-established and growing organisation, is looking for a proactive and skilled individual to join their team.
Why You'll Love This Role:
- Be part of a supportive team with a focus on personal development and continuous learning.
- Work in a collaborative environment where your ideas and contributions will make a real impact.
- Develop your skills across a range of technologies, with plenty of opportunities to expand your knowledge.
Key Responsibilities:
- Collaborate with the IT team on a range of projects.
- Monitor and respond to helpdesk tickets, resolving IT issues efficiently.
- Configure and deploy new machines for users, including upgrades and repairs.
- Install, configure, and support printers, drivers, and other hardware.
- Provide effective support for Office 365, Windows 10, and mobile devices (Android and iOS).
- Assist with hardware and software procurement as needed.
- Create and maintain accurate technical documentation.
What You'll Need to Succeed:
- Strong communication skills with a customer-focused approach.
- Ability to manage workload effectively and prioritise tasks.
- A solid understanding of networking and security principles.
- Experience within IT Support Engineer or similar roles.
If you’re passionate about IT, eager to develop your skills, and ready to make a real impact, this role is for you. Apply today to take the next step in your career!
Contact Detail:
Transition Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Windows 10. Being able to discuss your experience with these tools during an interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Brush up on your communication skills, as this role requires a strong customer-focused approach. Practising how to explain technical issues in simple terms can help you stand out during interviews.
✨Tip Number 3
Prepare examples of how you've effectively managed your workload and prioritised tasks in previous roles. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Being able to align your personal development goals with their focus on continuous learning can make a positive impression during your interview.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've handled helpdesk tickets or configured hardware. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your customer-focused approach. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to the team.
Highlight Technical Skills: In your application, emphasise your knowledge of Office 365, Windows 10, and mobile devices. If you have experience with networking and security principles, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Transition Partners
✨Showcase Your Communication Skills
As a 1st Line Support Engineer, strong communication is key. Be prepared to demonstrate how you effectively communicate with customers and colleagues. Share examples of how you've resolved issues through clear and concise dialogue.
✨Highlight Your Technical Knowledge
Make sure to brush up on your understanding of networking, security principles, and the technologies mentioned in the job description, such as Office 365 and Windows 10. Be ready to discuss your experience with these tools and any relevant projects you've worked on.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you approach problem-solving in a practical way.
✨Express Your Willingness to Learn
The role emphasises personal development and continuous learning. Be sure to convey your enthusiasm for expanding your skills and knowledge. Mention any courses or certifications you're interested in pursuing that align with the company's goals.
