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- Tasks: Support users by resolving IT issues and managing helpdesk tickets.
- Company: Join a growing organisation focused on personal development and teamwork.
- Benefits: Enjoy a competitive salary, continuous learning opportunities, and a collaborative environment.
- Why this job: Make a real impact while developing your skills across various technologies.
- Qualifications: Strong communication skills and a solid understanding of networking principles required.
- Other info: Ideal for those passionate about IT and eager to grow their career.
The predicted salary is between 22800 - 28500 £ per year.
Location: Lockerbie
Salary: Up to £28,500 plus benefits
Are you an experienced 1st Line Support Engineer looking for a new challenge? Our client, a well-established and growing organisation, is looking for a proactive and skilled individual to join their team.
Why You'll Love This Role:
- Be part of a supportive team with a focus on personal development and continuous learning.
- Work in a collaborative environment where your ideas and contributions will make a real impact.
- Develop your skills across a range of technologies, with plenty of opportunities to expand your knowledge.
Key Responsibilities:
- Collaborate with the IT team on a range of projects.
- Monitor and respond to helpdesk tickets, resolving IT issues efficiently.
- Configure and deploy new machines for users, including upgrades and repairs.
- Install, configure, and support printers, drivers, and other hardware.
- Provide effective support for Office 365, Windows 10, and mobile devices (Android and iOS).
- Assist with hardware and software procurement as needed.
- Create and maintain accurate technical documentation.
What You'll Need to Succeed:
- Strong communication skills with a customer-focused approach.
- Ability to manage workload effectively and prioritise tasks.
- A solid understanding of networking and security principles.
- Experience within IT Support Engineer or similar roles.
If you’re passionate about IT, eager to develop your skills, and ready to make a real impact, this role is for you. Apply today to take the next step in your career!
1st Line Support Engineer employer: Transition Partners
Contact Detail:
Transition Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Windows 10. Being able to discuss your experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role requires a strong customer-focused approach. Think of examples from your past experiences where you successfully resolved issues for users, and be prepared to share them.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Understanding their focus on personal development and collaboration can help you tailor your responses in the interview to align with their ethos.
✨Tip Number 4
Prepare to discuss your ability to manage workload and prioritise tasks effectively. Think of specific instances where you've successfully handled multiple responsibilities, as this will demonstrate your organisational skills to the interviewers.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a 1st Line Support Engineer. Emphasise your customer service skills, technical knowledge, and any specific IT support experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to develop your skills. Mention specific technologies you are familiar with, such as Office 365 or Windows 10, and how you can contribute to the team.
Highlight Relevant Certifications: If you have any certifications related to IT support, networking, or security, be sure to include them in your application. This can set you apart from other candidates and demonstrate your commitment to the field.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Transition Partners
✨Showcase Your Communication Skills
As a 1st Line Support Engineer, strong communication is key. Be prepared to demonstrate how you've effectively communicated with customers in the past, especially when resolving issues. Use examples that highlight your customer-focused approach.
✨Demonstrate Technical Knowledge
Brush up on your understanding of networking and security principles, as well as your experience with Office 365, Windows 10, and mobile devices. Be ready to discuss specific technologies you've worked with and how you’ve resolved technical issues in previous roles.
✨Prioritisation and Workload Management
The ability to manage workload effectively is crucial. Prepare to discuss how you prioritise tasks when faced with multiple helpdesk tickets. Share examples of how you've handled busy periods and ensured timely resolutions.
✨Collaborative Mindset
This role involves working closely with an IT team. Highlight your experience in collaborative environments and how you’ve contributed to team projects. Discuss any instances where your ideas led to improvements or efficiencies.
