At a Glance
- Tasks: Lead assessments and referrals to help individuals access quality supported living services.
- Company: Join a values-driven organisation making a real difference in people's lives.
- Benefits: Competitive salary, full-time role, and ongoing professional development opportunities.
- Other info: Collaborative team environment with opportunities for career growth.
- Why this job: Make a meaningful impact while supporting individuals to live independently.
- Qualifications: Experience in health and social care referrals and strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
Join a values-driven organisation making a real difference in people's lives across North West England. Take the lead in referrals and assessments, helping individuals access high-quality supported living services.
Transforming Support is a specialist provider of supported living services, dedicated to helping people live independently and achieve positive outcomes. The organisation delivers person-centred support tailored to individual needs, working closely with families, commissioners, and professionals to ensure safe, high-quality placements and sustainable support solutions.
About the Role
The Assessment & Referrals Manager is responsible for overseeing the end-to-end referral and assessment process across our services in Northwest England. The role ensures timely, high-quality, and person-centred assessments, leading to appropriate placements that meet individual needs while supporting organisational growth, occupancy, and compliance. You will act as a key link between commissioners, families, and internal teams, ensuring seamless transitions into services and building strong external relationships to maintain a consistent pipeline of referrals.
Key Responsibilities
- Act as the main point of contact for incoming referrals from local authorities, ICBs, case management companies, and other stakeholders
- Manage and coordinate the referral process from initial enquiry through to placement
- Support managers in conducting person-centred assessments covering needs, risks, compatibility, and support requirements
- Produce assessment reports, recommendations, and costings where required
- Ensure referrals meet eligibility criteria and service suitability requirements
- Build and maintain strong relationships with commissioners, local authorities, social workers, care managers, families, and external professionals
- Support occupancy growth by converting referrals into placements
- Work closely with Operations, Housing, Finance, and Quality teams to ensure service readiness
- Maintain accurate referral tracking systems and produce reports on referral activity and outcomes
- Monitor performance against referral conversion rates, occupancy levels, and assessment turnaround times
- Provide performance updates to the Group Relationship Manager
- Ensure assessments comply with CQC standards, the Care Act 2014, commissioning requirements, GDPR, and organisational policies
Key Skills and Qualifications
Essential:
- Proven experience in supported living / health & social care referrals and assessments
- Strong understanding of Adult Social Care frameworks and Commissioning and Funding processes
- Experience conducting complex needs assessments and placement matching
- Excellent communication skills
- Ability to manage multiple referrals in a fast-paced environment
Desirable:
- Experience in business development / occupancy growth
- Knowledge of learning disabilities, autism, and/or mental health services
- Relevant qualification in Health & Social Care or related field
Benefits
- Competitive salary package
- Full-time permanent position
- Opportunity to work with a growing and respected supported living provider
- Collaborative team environment
- Ongoing professional development opportunities
- Meaningful role supporting positive outcomes for individuals accessing services
How to apply:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please.
Assessment and Referrals Manager in Manchester employer: Transforming Support
Transforming Support is an exceptional employer dedicated to making a meaningful impact in the lives of individuals across North West England. With a strong focus on professional development and a collaborative team culture, employees are empowered to thrive in their roles while contributing to high-quality supported living services. The hybrid working model allows for flexibility, ensuring a healthy work-life balance as you lead vital assessments and referrals that directly enhance the quality of care provided.
StudySmarter Expert Advice🤫
We think this is how you could land Assessment and Referrals Manager in Manchester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Transforming Support.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Transforming Support!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Transforming Support, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Transforming Support or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Assessment and Referrals Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Transforming Support:Before hitting send, make sure to tailor your application specifically to Transforming Support! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Transforming Support
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
