At a Glance
- Tasks: Provide top-notch technical support to schools and lead exciting projects.
- Company: Join a friendly tech company dedicated to transforming education.
- Benefits: Enjoy a competitive salary, pension scheme, and mental health support.
- Other info: Flexible working options and opportunities for career growth.
- Why this job: Make a real difference in schools while developing your tech skills.
- Qualifications: Experience in 3rd line support and strong customer service skills required.
The predicted salary is between 40000 - 45000 £ per year.
3rd Line Support Remote role, but there may be some expectancy to travel to schools - to be discussed in interview.
£40,000 - £45,000
Turn IT on are looking for an enthusiastic, self-motivated and experienced 3rd line technical support to join an existing technical support team to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support.
Responsibilities:- Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support.
- Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
- Help with the support/mentoring of the 1st/2nd support roles.
- Enforcing and monitoring in line with school policies.
- To undertake project work and lead on various projects from inception to implementation.
- Internal network support if required.
- Internal staff training.
- Windows Server, Active Directory and Microsoft Operating Systems.
- Virtualisation Technologies - particularly HyperV.
- Cloud Technologies - Office365/Azure.
- Experience of leading on installations of servers and networks.
- Ability to make proactive decisions when an ICT emergency occurs.
- Outstanding levels of customer service with positive & pro-active communication skills both verbal and written.
- Flexible and adaptable.
- Friendly and approachable.
- Excellent team player.
- Able to work independently and good at planning and organizing own time effectively.
The role is offered on a full-time basis and can be either office based or a hybrid working pattern (depending on location); there would be an expectation of working from the office twice weekly. The successful candidate will be subject to an enhanced DBS check. Due to the nature of this role, candidates may be required to travel to schools, and therefore must have a driving licence and their own vehicle.
In return, we are offering a salary of between £40,000 - £45,000, benefits include a pension scheme, cycle scheme, eye care voucher scheme, mental health first aiders, employee assistance programme plus additional benefits.
The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella – turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, Edufin, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across the UK and employ over 470 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. Turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff.
Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
‘Happy to talk flexible working’
‘Your data matters’
3rd Line Consultant in London employer: Transforming Learning Group
At Turn IT on, we pride ourselves on being a supportive and inclusive employer dedicated to the growth of our employees. With a focus on professional development and a commitment to safeguarding, we offer a collaborative work culture that empowers our team to make a meaningful impact in over 5,000 schools across England. Join us in transforming learning through innovative ICT solutions while enjoying a fulfilling career in a friendly environment.
Contact Details:
Transforming Learning Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Consultant in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Transforming Learning Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Transforming Learning Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Transforming Learning Group!
✨Direct Apply to Transforming Learning Group
Let's not forget to apply directly through the Transforming Learning Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Consultant in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Transforming Learning Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Transforming Learning Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Transforming Learning Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
