At a Glance
- Tasks: Provide top-notch technical support to schools and lead exciting projects.
- Company: Join a dynamic team at turn IT on, dedicated to making a difference in education.
- Benefits: Enjoy a competitive salary, pension scheme, and mental health support.
- Other info: Flexible working options and opportunities for career growth await you!
- Why this job: Make an impact in schools while developing your tech skills in a supportive environment.
- Qualifications: Experience in Windows Server, Active Directory, and excellent customer service skills.
The predicted salary is between 40000 - 45000 £ per year.
Remote role, but there may be some expectancy to travel to schools - to be discussed in interview. Turn IT on are looking for an enthusiastic, self-motivated and experienced 3rd line technical support to join an existing technical support team to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support.
Responsibilities:
- Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support.
- Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
- Help with the support/mentoring of the 1st/2nd support roles.
- Enforcing and monitoring in line with school policies.
- To undertake project work and lead on various projects from inception to implementation.
- Internal network support if required.
- Internal staff training.
Skills/Abilities:
- Windows Server, Active Directory and Microsoft Operating Systems.
- Virtualisation Technologies - particularly HyperV.
- Experience of leading on installations of servers and networks.
- Ability to make proactive decisions when an ICT emergency occurs.
- Outstanding levels of customer service with positive & pro-active communication skills both verbal and written.
- Flexible and adaptable.
- Friendly and approachable.
- Excellent team player.
- Able to work independently and good at planning and organising own time effectively.
The role is offered on a full-time basis and can be either office based or a hybrid working pattern (depending on location); there would be an expectation of working from the office twice weekly. The successful candidate will be subject to an enhanced DBS check. Due to the nature of this role, candidates may be required to travel to schools, and therefore must have a driving licence and their own vehicle.
In return, we are offering a salary of between £40,000 - £45,000. Benefits include a pension scheme, cycle scheme, eye care voucher scheme, mental health first aiders, employee assistance programme plus additional benefits. Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Happy to talk flexible working.
Hours: 8.30am - 5.00pm
3rd Line Consultant employer: Transforming Learning Group Ltd
turn IT on is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where team collaboration and customer service excellence are at the forefront. With flexible working options, comprehensive benefits including a pension scheme and mental health support, and opportunities for career advancement within a dynamic technical support environment, this role provides a meaningful and rewarding experience for those passionate about making a difference in educational settings.
Contact Details:
Transforming Learning Group Ltd Recruitment Team
