Ward Clerk

Main area Women\’s Health Services Grade NHS AfC: Band 2 Contract 12 months (Fixed Term) Hours Full time – 37.5 hours per week (Varied Working Patten – will include week day shifts and weekend shifts) Job ref 418-COR9626-CW

Employer Bedfordshire Hospitals NHS Foundation Trust Employer type NHS Site Bedford Hospital Town Bedford Salary £24,465 pa Salary period Yearly Closing 10/06/2025 23:59

NHS AfC: Band 2

Job overview

To provide both a front line clerical service to clinical staff within the ward whilst also providing “front door” style support to patients and relatives during visits.

The post holder will also be responsible for ensuring accurate and timely inputting of patient level data into the relevant clinical systems for the capturing of admission, discharge and transfer of patients. This is to be done whilst also strictly adhering to trust data quality, health records and information governance policies.

It is expected that the post-holder will manage their workload in an effective and efficient way and have a flexible approach to covering wards and the role as it continues to develop with the ever changing needs of the business.

Main duties of the job

Covering a range of shift patterns, wards and sites as required by the service, ward clerks will provide a consistent and robust administrative support on inpatient wards ensuring all standard clerking duties as documented in the ward clerk standard operating procedures are fulfilled.

As the first point of contact, courteously and efficiently receive all face to face and telephone enquiries from staff, patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.

Be responsible for the timely and accurate input of non-clinical patient related information on the hospital’s electronic systems ensuring systems are regularly monitored and kept up to date.

To maintain any paper based documentation on the ward relating to patients admission and discharge

To liaise with the data quality department to report any anomalies’ found in any patient data on the trusts clinical systems, highlighting errors or concerns and to participate at the trusts data quality meetings as requested.

To undertake general administrative duties such as photocopying, laminating, sending mail, stationary ordering, maintenance requests, In-Phase, ordering of non-clinical and clinical equipment and goods are completed as required.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience – we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Detailed job description and main responsibilities

The detailed job Description and person specification can be found attached to the bottom of the application.

Person specification

Qualifications

• 5 GSCE or equivalent including maths and English
• Knowledge and experience of CMIS, iPM and ICE

Experience

• Experience using IT packages
• Working in a customer facing/reception role
• Previous experience of working in a hospital setting
• NHS Experience.

Knowledge

• Understanding of confidentiality
• Understanding of good customer service.
• Knowledge of clinical systems.

Skills

• Good Communication Skills
• Excellent organisational Skills

Personal Characetristics

• Trustworthy, Reliable and Flexible
• Working Independently

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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