Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate daily operations in the Radiology waiting list and manage appointment issues.
- Company: Join Cardiff and Vale University Health Board, a leading NHS organisation dedicated to community health.
- Benefits: Enjoy a competitive salary, flexible working hours, and a supportive team environment.
- Why this job: Make a real impact on patient care while working in a vibrant city with rich culture.
- Qualifications: 5 GCSEs including English and Maths or relevant experience required.
- Other info: Welsh speakers are encouraged to apply; diversity and inclusion are valued.
The predicted salary is between 21800 - 23900 ÂŁ per year.
Main area Radiology Grade Band 3 Contract Permanent Hours
- Full time
- Part time
37.5 hours per week (Mon-Friday 8.30-5.00 & occasional saturdays) Job ref 001-AC174-0825
Employer Cardiff and Vale University Health Board Employer type NHS Site University Hospital of Wales Town Cardiff Salary £25,313 – £26,999 per annum Salary period Yearly Closing 04/09/2025 23:59
Waiting List Booking Co-ordinator
Band 3
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Job overview
A vacancy has arisen for an enthusiastic person to join our busy Radiology Department across University Hospital Wales. The Waiting List Appointment Coordinator role within Radiology Department involves the participation in all duties relevant for the day to day operations within the radiology waiting list/appointments office(s) and assisting the department with regards to all waiting list management issues. The Radiology Department is extremely busy with daily deadlines to meet.
We are looking for someone who is self motivated and who demonstrates outstanding attention to detail. Proven computer knowledge, organisational skills and the ability to cope well under pressure are all a requirement for the post.
As you will be the first point of contact and will be required to liaise with the patient and a wide range of colleagues, clinicians and nursing staff, excellent customer service skills are paramount to this role, as well as having good written and verbal communication skills. You must be able to demonstrate the ability to deal with the public in a professional and approachable manner.
Main duties of the job
To participate in all duties relevant for the day to day operations within the Radiology waiting list/appointments office(s) and assist the department with regards to all waiting list management issues.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Cardiff and Vale University Health Boardis one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is“Caring for People, Keeping People Well”,and ourvision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualification
- Minimum 5 GCSE (to include English and Mathematics) or equivalent qualifications/or appropriate previous experience
Experience
- Sufficient administrative and clerical experience
Skills
- Communication skills Excellent data entry/ keyboard skills Experience of using computer packages such as Excel and Word
- Organised and methodical Attention to detail Excellent telephone manner
Special Knowledge
- Understanding of NHS waiting times targets and pathways Understanding of UHB Policies Awareness of GDPR/Data Protection Act
- Able to liaise with members of the public/other organisations and General Practitioners. Capable of dealing with sensitive and confidential documents and situations
MANAGING YOUR APPLICATION:
We are committed to promoting inclusion, where all staff have a sense of belonging. We welcome applications from everyone and recognise the need for our workforce to represent the diversity of the population we serve. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect and where diversity is celebrated. We aim to create a working environment where every individual can fulfil their potential no matter their disability, sex, gender identity, race, sexual orientation, age, religion or belief, pregnancy and maternity or marriage and civil partnership status.We are keen to break down barriers in the UHB, and encourage applications from under-represented groups.
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.
The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr
Waiting List Booking Co-ordinator employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting List Booking Co-ordinator
✨Tip Number 1
Familiarise yourself with the NHS waiting times targets and pathways. Understanding these will not only help you in the role but also show your commitment to the organisation's mission during any discussions.
✨Tip Number 2
Brush up on your customer service skills, as you'll be the first point of contact for patients. Practising how to handle various scenarios can prepare you for the diverse interactions you'll have in this role.
✨Tip Number 3
Network with current or former employees of Cardiff and Vale University Health Board. They can provide insights into the work culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule or plan for managing a busy waiting list. This practical example can showcase your ability to cope under pressure and manage multiple tasks effectively.
We think you need these skills to ace Waiting List Booking Co-ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Waiting List Booking Co-ordinator position. Understand the key responsibilities and required skills, such as attention to detail and excellent communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your administrative experience, data entry skills, and any familiarity with NHS policies or waiting times targets.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how your skills and experiences make you a suitable candidate for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Transformationunitgm
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Waiting List Booking Co-ordinator. Familiarise yourself with the key skills required, such as attention to detail, organisational skills, and customer service abilities.
✨Showcase Your Communication Skills
As this role involves liaising with patients and various healthcare professionals, be prepared to demonstrate your excellent verbal and written communication skills. Think of examples from your past experiences where you effectively communicated in a professional setting.
✨Familiarise Yourself with NHS Policies
Understanding NHS waiting times targets and pathways is crucial for this position. Brush up on relevant policies and regulations, as this knowledge will show your commitment to the role and the organisation's mission.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a frustrated patient or managing multiple tasks under pressure. Prepare by thinking through potential scenarios and how you would respond effectively.