Patient Safety and Quality Administrator in Torquay

Main area Administration Grade NHS AfC: Band 3 Contract 12 months (Fixed Term) Hours Part time – 27 hours per week (Monday to Friday, Up to 27 hrs/week) Job ref 388-7667063-CORP

Employer Torbay and South Devon NHS Foundation Trust Employer type NHS Site Bowyer Building, Torbay hospital Town Torquay Salary £24,937 – £26,598 per annum pro rata Salary period Yearly Closing 05/02/2026 23:59

Patient Safety and Quality Administrator

NHS AfC: Band 3

Job overview

The Central Patient Safety and Quality Team (PSQT) are looking to recruit a new team member to support with the management and oversight of clinical documents (guidelines, policies and patient information leaflets).

In addition, the post holder will provide administrative support across the wider team as required to allow for cross covering but also to support ongoing development.

Main duties of the job

You will be involved in the system administration of EOLAS Medical (clinical guideline application and the Trust\’s repository) and will liaise with staff across the organisation.

You will use a variety of administration skills:

• To provide administrative support in the production and management of clinical policies, guidelines and other clinical-facing documents, formatting these using Microsoft Office and preparing them for Trust publication
• To provide administrative support in the production and management of patient information leaflets
• This post will also assist with the administration of clinical audit
• Assist in embedding the patient quality and safety processes across the Trust and support the PSQT in operationally managing those processes.
• Assisting in the design and upkeep of audit tools and data repositories

Working for our organisation

The successful candidates will be joining a team whose main aim is to support the organisation in a consistent approach to learning from patient safety incidents and to promote a quality improvement culture.

You will be working alongside another Patient Safety and Quality Administrator and will have your own areas of responsibility however there will be opportunity to develop within other areas of patient safety work as the post holder will be expected to cross cover and support during leave.

You will report to the Head of Compliance and Assurance who has oversight of Regulatory Compliance (CQC), Clinical Effectiveness (Guidelines, Local and National Audit) and Feedback and Engagement (PALS/Complaints).

Detailed job description and main responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person specification

Qualifications

• Good standard of general education to include GCSE in Maths and English at Grade C/4 (or equivalent)
• IT qualification e.g. NSCL computer driving licence or equivalent
• NVQ Level 3 Business Administration or equivalent experience

Knowledge and Experience

• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel and Visio
• Clerical, administrative or reception experience (minimum 1 year)
• Recent experience within a customer care, healthcare,education or social care setting
• Experience of using document management processes

Communication and Attitude

• Effective interpersonal, organisational and communication skills
• Punctual, cheerful, reliable and dependable
• Minute taking
• Interested/enthusiastic about working within our services

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Name Katie Hooper Job title Head of Compliance and Assurance Email address Katie.Hooper@nhs.net Telephone number 01803 654843 Additional information

Available Monday to Friday from 08:00 – 16:00