Therapy Clerk

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Pontypridd Cottage Hospital Town Pontypridd Salary £24,833 per annum pro rata Salary period Yearly Closing 29/10/2025 23:59

Therapy Clerk

Band 2

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

Podiatry and Orthotics are seeking to recruit an individual with experience of providing customer services to join our administrational team as a Therapy clerk. Among other administrative functions, the successful candidate will be managing referrals to the service, arranging clinical appointments in response to telephone calls and managing enquires from other healthcare professionals as well as users of the services we provide.

Applicants must hold a minimum of 3 GCSE O levels (or equivalent), which must include English & Maths. An ability to converse in Welsh would be an advantage. Candidates will need to demonstrate competence in the basic functions of MSWord, Excel and Outlook. Previous experience of using Health system would be an advantage.

Main duties of the job

To provide administrative support to the podiatry department, performing such tasks as are identified by the Senior Podiatry Clerk in order to ensure that the work of the office is completed in a timely manner. The Podiatry Office provides clerical and administrative support for the whole service.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn\’t need to have skills in Welsh, we\’ll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve

• We treat everyone with respect

• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

The post holder will be a first point of contact for patients telephoning the department. In addition, the post holder will register new referrals, make appointments for patients, using clinical information, telephone and postal systems, co-ordinate appointments for patients requiring house calls, file and retrieve patient records from the on-site records store.

The post holder is required to deputise for the Senior Podiatry Office Clerk when he/she is not present in the office

Person specification

Qualifications

• 3 GCSE O level or equivalent inc Maths and English
• ECDL

Experience

• Service to customers
• Clerical duty experience

Knowledge

• Competent in use of MS word and outlook
• Ability to interrogate data
• Welsh language speaking/listening skills at Level 3 or above

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.