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- Tasks: Join our busy Day Surgery theatre unit as a Receptionist, managing patient bookings and communications.
- Company: Be part of Swansea Bay University Health Board, one of the UK's largest healthcare groups.
- Benefits: Enjoy competitive pay, professional training, and a supportive work environment with flexible opportunities.
- Why this job: Make a real impact in patient care while working in a dynamic and inclusive team.
- Qualifications: Good education level; NVQ level 2/3 or working towards it; experience in surgical wards/theatres preferred.
- Other info: Welsh speakers are encouraged to apply; we value diversity and inclusivity in our workforce.
The predicted salary is between 20000 - 30000 £ per year.
Welcome toSwansea BayUniversity Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.
Swansea BayUniversity Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.
Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour – £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
We are currently recruiting for a part time band 2 Receptionist to join our Day Surgery theatre Unit at Singleton Hospital.
The theatre day unit is a busy fast moving environment and we are therefore looking for a hard working, caring and motivated individual to join us in this role.
The post holder is required to be responsible for the day-to-day running of the reception area within the Day Unit.The post holder will support the theatre staff in the effective booking, notification, admission and discharge of patients and their medical records.
The post holder will be required to input/amend details into the Theatre Operating Management System (TOMS) and to print and distribute operating lists to the relevant Theatres.
Main duties of the job
Develop good communication skills within limitations of role whilst maintaining confidentiality.
Provide reception duties, ensuring that all communication with patients, carers and staff is always undertaken in a courteous and helpful manner.
Inform Registered Nurse/ODP of patient details/messages relating to the patient’s care.
Receive and transfer telephone call within the department.
Maintain good working relationships with other members of the multidisciplinary team thus promoting a professional working environment.
Receive complex, sensitive or contentious information where reassurance is required to allay patient’s anxiety and alleviate stress
Greet and check patients detail on arrival to the unit Inform Theatre staff of the patient’s arrival.
Ensure that all patient medical notes/documentation/referrals accompany the patients to the Theatre area.
Prepare Operating lists for the following day’s theatre activity.
Pass all relevant patient information to relevant qualified practitioner.
Maintain a safe environment and assist in the cleaning, stocking, assembly, maintenance and preparation of reception areas and equipment/items.
Working for our organisation
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services – wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values – Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe\’s most spectacular scenery,with all the benefits of a thriving and cosmopolitan city – look no further.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification for band 2 receptionist attached within the supporting documents or please click “Apply now” to view in Trac
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Person specification
Essential Qualifications & Knowledge
- Good level of education
- NVQ level 2/3 Or working towards
- Surgical Ward / Theatre experience
Essential Aptitude and abilities
- Able to work under the pressure & time scales of the operating department demands, whilst maintaining quality and standards of work
- Basic computer skills
- People\\patients\\clients care skills.
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Theatre Receptionist employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Theatre Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Theatre Receptionist. Understanding the day-to-day responsibilities, such as managing patient records and communicating effectively with theatre staff, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your communication skills. Since this role involves interacting with patients and healthcare professionals, be prepared to discuss examples of how you've successfully communicated in previous roles, especially in high-pressure situations.
✨Tip Number 3
Show your commitment to teamwork. The job requires working closely with a multidisciplinary team, so think of instances where you've collaborated effectively with others to achieve a common goal, and be ready to share these experiences.
✨Tip Number 4
If you speak Welsh, make sure to mention it! As the ability to communicate in Welsh is desirable for this position, showcasing your language skills can give you an edge over other candidates.
We think you need these skills to ace Theatre Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Theatre Receptionist position. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your qualifications, work experience, and any relevant skills. Emphasise your ability to work under pressure, communication skills, and any experience in healthcare or theatre environments.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention how your values align with those of Swansea Bay University Health Board, and provide specific examples of how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a healthcare setting.
How to prepare for a job interview at Transformationunitgm
✨Show Your Caring Nature
As a Theatre Receptionist, demonstrating your caring attitude is crucial. Be prepared to share examples of how you've provided excellent patient care or support in previous roles, highlighting your ability to reassure and comfort patients.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing sensitive information. You might also want to prepare for questions about how you would handle difficult conversations with patients or their families.
✨Familiarise Yourself with the Role
Make sure you understand the specific duties of a Theatre Receptionist. Review the job description thoroughly and be ready to discuss how your skills and experiences align with the responsibilities, such as managing patient records and coordinating with theatre staff.
✨Demonstrate Teamwork Skills
This position requires working closely with a multidisciplinary team. Think of examples from your past experiences where you successfully collaborated with others, and be ready to explain how you can contribute to a positive team environment in the theatre unit.