Team Administrator- CYPF

Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton, and we’re hiring people who want to shape what comes next.

Formed on 1 April 2020 through the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust, we’re now focused on the future with a new Trust Strategy and our Best for the Black Country programme.

What we do:

• Adult and older adult mental health
• Children and young people’s mental health
• Specialist learning disability services
• Community healthcare for children, young people and families in Dudley

We’ve got real momentum right now. New strategy, clear priorities and our Best for the Black Country work mean things are moving in the right way, fast.

Our values aren’t just posters. People are genuinely compassionate, take responsibility, treat you with respect and help you feel confident and empowered.

You’ll be looked after. Flexible working, family-friendly policies, supportive teams, proper wellbeing support and chances to learn with coaching and development.

There’s room to grow. Loads of services to explore and real space to try ideas and be heard.

It’s a good place to live. Friendly diverse communities, easy transport, good schools and colleges, shopping, food, lots to do, plenty of green space and a lower cost of living than many other city regions.

What it’s like to work here:

You’ll join friendly, skilled teams who look out for each other. We plan together, share caseload pressures, and celebrate wins. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate. You’ll have space to do good work, speak up, and see the difference you make.

Who we are:

We’re 4,000+ colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you’re excited about the role but don’t tick every box, please apply. We value potential and transferable experience.

Job overview:

We are looking for a caring, organized and motivated administrator to support the Children's Continence Team over 3 days (18 hours). This role is vital in helping us provide a safe, welcoming and well-run environment for children and families. The successful applicant will work within a caring and nurturing service where supervision and support are offered.

Please contact Louise Andrews, Children’s Continence Lead Nurse on louise.andrews5@nhs.net for any queries you may have.

Main duties of the job:

• Experience in an administrative role within the NHS
• Experience in an administrative role supporting children and their families
• Strong organizational and communication skills
• Experience developing electronic patient records processes, following the patient journey from usually the first point of contact.
• Organising and coordinating continence clinics within the community
• Managing and supporting band 2 admin staff

Working for our organisation:

Employees, workers, and/or contractors will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust’s values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues’ behaviours breach the spirit of Trust values.

Detailed job description and main responsibilities:

• Act as a point of reference for incoming telephone queries, taking appropriate action personally or redirecting as necessary.
• Produce memos, reports and letters in accordance with Division guidelines.
• Carry out general administrative and clerical functions including photocopying, filing and faxing as required.
• Process the client referral system and associated paperwork in accordance with departmental systems.
• Maintain effective and efficient departmental systems and office procedures including adequate supplies of departmental forms/leaflets and stationery requirements.
• Maintain effective diary management as required by management.
• Process incoming/outgoing post, taking appropriate action as necessary.
• Maintain an efficient filing and records system, encompassing medical secretarial services.
• Collate statistical information and prepare returns appropriate to grade as required by management.
• Take notes or minutes of meetings as required and appropriate to grade.
• Undertake the administrative tasks of ordering of supplies and services including the submission of works tickets and urgent requests for maintenance/estates, where appropriate under the direction of the Line Manager.
• To supervise and mentor staff on Band 2 and below with support guidance from Line Manager.

Person specification:

• Demonstrable working knowledge of computer software (Microsoft Office)
• Working in a healthcare environment
• Working in community NHS services
• Working in Children’s services

Applying and timelines:

We may close this advert early if we receive a high volume of applications, so please apply soon. We shortlist after the closing date and will contact shortlisted candidates usually within two weeks. If you haven’t heard by then, you haven’t been shortlisted. Please check your email for updates and contact Recruitment for feedback.

Pay and contracts:

Most NHS roles are paid under NHS Agenda for Change. With us - your starting point is set against the advertised band and your relevant NHS service, with progression through annual increments.

Clinical posts up to and including Band 4 are expected to hold the Care Certificate. If you don’t have it yet, we’ll support you to complete it in post.

Some roles require a Standard or Enhanced DBS check under part V of the Police Act 1997. Having a criminal record won’t automatically prevent employment. We consider the role and individual circumstances.

We are an equal opportunities employer, offer flexible working, and are a smoke free Trust.

Inclusion, equality and adjustments:

We are an equal opportunities employer and offer flexible working. We are an anti-racist, disability-inclusive and LGBTQ+-inclusive Trust. We welcome applications from under-represented groups and people with lived experience relevant to our services, including Black and Asian colleagues, Disabled people (including non-visible disabilities such as neurodiversity and mental health) and LGBTQ+ people. Disabled applicants can request consideration under our Guaranteed Interview Scheme where essential criteria are met. You can ask for reasonable adjustments at every stage of the process.

Our culture and values:

Best for the Black Country is our improvement journey. We share a clear vision and values, lead with compassion and visibility, listen to every voice, keep improving what we do and take ownership for delivery. You’ll feel it in how teams support each other and in the impact your work has on local people. If you want to contribute, learn and progress, this is a great time to join us.