Switchboard Operator

Employer: Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust (DBTH) — NHS site: Bassetlaw Hospital, Worksop. Salary: £24,465 pro rata per annum. Closing date: 07/11/2025 23:59.

Job title

Switchboard Operator

Band

Band 2

Job overview

You will join a team operating a busy 24-hour switchboard service for the Trust. Shift patterns include weekends and bank holidays. There are opportunities to work additional shifts when available. A high degree of commitment, the ability to work under pressure, and effective communication with patients, visitors and staff are required. Previous experience operating a telephone or contact centre system is desirable, preferably within the NHS or a critical service environment. Computer literacy and customer care skills are essential. Full training will be provided.

The successful candidate(s) will be based at the Bassetlaw site to cover vacancies but may be asked to work at any Trust location. Demands on the service may require changes in hours of work or base.

Main duties of the job

The post holder will be responsible, working with other Switchboard Operators or alone (depending on shift), for providing a comprehensive switchboard service to internal and external callers at Doncaster Royal Infirmary, Bassetlaw Hospital, Montagu Hospital and Retford Hospital. Shift times cover a 24-hour period, 7 days a week, including days, lates and night shifts.

Working for our organisation

DBTH is a leading acute trust serving a population of more than 440,000. Our services are based across three main hospital sites and several additional services, employing over 7,000 colleagues. We emphasise the values of We Care and the DBTH Way in daily interactions.

We support flexible working where possible. If you have a preferred working arrangement, discuss this with us.

As an equal opportunities employer, we encourage applicants from all sectors of the community, including those with disabilities, ethnic minorities and LGBTQ+ communities.

Benefits

We offer a range of benefits, including:

• Extensive learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and salary sacrifice options
• Discounts on restaurants, getaways, shopping and finance via external providers

Detailed job description and main responsibilities

Please see the attached job description and person specification for further details. If your application is successful, you will be required to present original certificates listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require Skilled Worker sponsorship will be considered alongside other applicants. For information and eligibility, see UK Visas and Immigration – GOV.UK. Note: from 9th April 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person specification

Qualifications & Training

• Good level of education including English and Maths, or equivalent qualification or experience
• Evidence of recent learning
• Commitment to personal development

Knowledge & Experience

• Experience dealing with members of the public
• Excellent customer care skills
• Experience in Hospital/Health Service setting
• Experience of working in a busy switchboard or call centre

Personal Attributes & Skills

• Ability to work within a team
• Ability to work under pressure
• Capable of handling emotional and stressful situations tactfully
• Maintain confidentiality at all times
• Work on own initiative within guidelines and policies
• Work in a logical and practical manner
• Willing to work different shifts including weekends and bank holidays
• Commit to team approach and supporting colleagues
• Respect diverse groups and ensure equitable treatment
• Flexible to work extra shifts at either site
• Previous shift pattern experience

End of description.