Patient Pathway Navigator in Swindon

Main area Cancer Services Grade NHS AfC: Band 3 Contract Permanent Hours Full time – 37.5 hours per week (Monday – Friday) Job ref 249-7545267

Employer Great Western Hospitals NHS Foundation Trust Employer type NHS Site Great Western Hospital Town Swindon Salary £24,937 – £26,598 Per annum Salary period Yearly Closing 02/12/2025 23:59

NHS AfC: Band 3

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship. Accordingly, we regret that any application will not be considered if this requirement is not met. Given the current UK immigration requirements this role is not eligible for sponsorship, and it is not possible for the Trust to sponsor applicants for a visa for this role.

An exciting opportunity has arisen for two full time positions as a Cancer Patient Navigator in a progressive Cancer Services Team.

We are looking for a motivated, organised and enthusiastic team player to join an established team. Training will be provided to support a new starter in this role. The individual will have an eye for detail ensuring accurate data input in line with National Cancer Waiting Times Guidance, Quality Surveillance and COSD and good communication skills

Main duties of the job

This important role is to help support and navigate patients, their families and carers through Cancer pathways ensuring that the service’s prime aim is to be patient-focused and proactive in seeing that the patient receives the very best cancer pathway experience within the shortest time frame with continual communication and support.

Therolerequiressomeonewithexceptionalorganisationalskillswhocandemonstrategreatcommunication and interpersonal skills. A caring and sensitive attitude is essential as you will be dealing with patients, their familiesandcarers.Theindividualwillbeexpectedtoworkindependentlywithintheappropriatepoliciesand procedures for theservice.

Working for our organisation

Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Detailed job description and main responsibilities

• Track & chase diagnostic investigations for all patients on specific cancer pathways ensuring these are booked to meet timed pathway requirements. Ensure results are available for Outpatient appointments andMDTs.
• . Proactively liaise with patients on cancer pathway to ensure they are aware of diagnostic pathway expediting investigations whilst meeting their preferences reducing risk of wastedappointments.
• Liaise with GP practices to retract referrals where patients are not engaging in the cancer pathway or inappropriatelyreferred.
• Book post-MDT follow up appointments for certain tumoursites
• Track & chase surgical/tertiary hospital investigations including PETscans
• Attend cancer PTL (Patient Tracking List) meetings for relevant tumoursites
• To carry out administrative and clerical duties as requested within the department in an efficient and confidentialmanner.
• To assist the team in collating excellent website- cancer relatedinformation.
• To communicate with patients families and carers in a sensitive and confidential manner working closely with clinical teams asrequired.
• Use electronic hospital systems to pull of results or information asrequired.
• The post holder will ensure records are maintained on hospital ITsystems
• The post holder will be expected to exercise judgement when dealing with enquiries and analyse information to resolve the patientqueries.
• The post holder will support the team in managing diaries, arranging meetings, scheduling clinics. There is an expectation to plan and organise straight forward activities on an ongoingbasis.
• Minute taking will be required attimes
• The post holder will support audits and survey completion within the department gathering data as required.
• The post holder will be required to cover other tumour sites during periods of annual leave.

Person specification

Qualifications

• Educated to at least A-Level/diploma level or equivalent
• Demonstrable evidence of recognised IM&T qualifications (minimum equating to ECDL)
• Demonstrable evidence of further (relevant) Continual Professional Development
• Keyboard skills to RSAII or equivalent
• Database management
• Oncology for non-clinicians and/or National Cancer Intelligence Network elearning cancer modules

Experience

• An understanding of medical terminology relevant to the role
• Able to demonstrate experience of effective working in a team environment (any setting)
• Previous experience of coordination of a service
• Previous experience of using data validation and extraction software
• Previous experience of using MS Office applications
• Experience of handling highly sensitive information
• Previous NHS Experience
• Familiarity with patient clinical notes and data systems

Thank you for expressing interest in this role. For further employer guidance, please review the attached supplementary applicant information.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to eligibility of the role for a skilled worker visa and salary requirements. Not all roles in the Trust are eligible for sponsorship.

Eligibility for this role requires:

• Current right to work in the UK, subject to verification.
• Qualification of the eligibility sponsorship criteria

Current employees should be aware that this position is advertised as a Great Western Hospitals position and appointment ends any TUPE protection.

Candidates are responsible for covering the cost of their own DBS check if required: £21.50 for a Standard DBS check, recoverable from the first pay, or £49.50 for an Enhanced DBS check, divided and recoverable over the initial two pay periods. Payment for DBS checks for bank posts must be settled prior to commencement. Apprentices are exempt from DBS payment.

We are committed to supporting our staff in achieving a healthy work-life balance through flexible work arrangements. Upon joining the Trust, you have the right to request flexible working, with an unlimited number of requests allowed.

Upon acceptance of a job offer, your information will be transferred to the national NHS Electronic Staff Records System. All communication regarding your application will be conducted via email; please ensure to check your junk/spam folders as emails may occasionally be filtered there.

Employer certification / accreditation badges