Fast Track Booking Clerk in Swindon

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

An opportunity has arisen for a self-motivated individual to join the Fast Track booking Team at the Great Western Hospital (Based at Orbital Offices North Swindon). You will have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support ongoing personal development.

• To provide an excellent, professional and friendly service to patients when booking their Outpatient appointments, booking first appointments in accordance to national Referral to Treatment guidance and Trust policy on fair access to appointments.
• Ensuring that the administration associated with the patient appointment is completed accurately and in a timely manner, and follows Trust and departmental policies and procedures.
• Following the daily departmental rota, provide Fast Track telephone coverage for all incoming calls regarding patient appointments, handling enquiries for all specialties as necessary.
• Using waiting lists, on hold reports and other tracking reports, book Fast Track appointments ensuring all clinic letters are sent out as soon as appointments are made.
• Negotiate outpatient appointments with patients offering them a choice of dates and time, whilst also adhering to clinical team requirements.
• Adopt good customer care practice to provide a high quality service for users of the Fast Track Service, acting as point of contact for enquiries from patients, staff and any external agencies.

• GCSE 3 or above including Maths and English.
• NVQ 2 or equivalent in relevant subject or equivalent experience and knowledge gained within a reception, booking or administration role.
• Willingness to undertake NHS specific IT system training.
• Evidence of significant administrative experience within a customer focused environment.
• Experience of working in an Outpatient Dept.

Thank you for expressing interest in this role. Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process.

We are committed to supporting our staff in achieving a healthy work-life balance through flexible work arrangements. Upon joining the Trust, you have the right to request flexible working, with an unlimited number of requests allowed.