Support Officer

Main area: Medicine – Respiratory
Grade: Band 3
Contract: 9 months (Fixed Term 1st September 2025 – 31st May 2026 due to maternity cover)
Hours: Part time – 15 hours per week (Monday – Wednesday 9am-2pm, subject to discussion)
Job ref: 130-AC088-0625

Employer: Swansea Bay University Health Board
Employer type: NHS
Site: Morriston Hospital
Town: Swansea
Salary: £24,433 – £26,060 per annum pro rata
Salary period: Yearly
Closing date: 10/06/2025 23:59

Support Officer

Band 3

Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together, and always improving.

Swansea Bay University Health Board reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore, early applications are encouraged.

Prior consideration will be given to staff currently awaiting redeployment, and we reserve the right to withdraw this advert at any stage.

There is a temporary top-up for Bands 2 and 3 to reflect the incorporation of the living wage of £12.60 per hour – £24,638 per annum. This will be in place until the annual pay uplift for 2025/26 is confirmed.

Applications may be submitted in Welsh. Welsh applications will not be treated less favourably than those in English.

Job overview

This post is fixed term/secondment for 9 months due to maternity cover.

15 hours per week over 3 days.

Applicants for the secondment must obtain permission from their current line manager prior to applying.

The post involves providing administrative support to the Service Manager and Service Support Manager within departmental procedures. The role includes managing and validating waiting lists related to RTT, FUNB, and Cancer, working with management across multiple hospital sites. The post primarily supports the Respiratory Department but also covers other Medical Specialties.

The post holder will operate and update the PAS system (WPAS) and other clinical systems, understanding transactions to report and maintain performance targets.

This role is ideal for gaining experience in operational team settings. The post holder will be the first contact for RTT, FUNB, and Cancer waiting list issues, requiring excellent communication skills.

Main duties of the job

Supporting the Service Manager/Medical Support Manager with administrative tasks, managing RTT/Cancer pathways, and medical staffing activities such as rota management, leave processing, and oversight of medical rotas.

The post holder will be the primary contact for RTT pathway management, Cancer RTT issues, and Medical Staffing queries.

Working for our organisation

We value staff as our greatest asset and offer professional training and development opportunities. We welcome applications from all backgrounds and are committed to equality and diversity, supporting bilingualism, and fostering an inclusive environment.

Detailed job description and main responsibilities

Validating WPAS data, updating the system for RTT measurement, and analyzing facts and statistics. Handling routine information related to RTT and Cancer pathways, and managing medical records for validation purposes. Responding to queries and scheduling meetings. Ensuring the WPAS system reflects patient pathways accurately. Developing an understanding of RTT processes and sharing information with colleagues. Following policies related to Medical Staffing and RTT, and maintaining concentration while validating documents and managing rotas.

Knowledge of Welsh is desirable; applications in Welsh are welcome.

Full Job description and Person Specification are attached or available via the application portal.

Person specification

Qualifications

• Minimum of 5 passes at O/GCSE or equivalent
• Specialist IT skills, preferably on hospital WPAS systems
• Diploma level education or equivalent experience/training
• Continued professional development proof

Experience

• Experience in an administrative/office environment
• Experience within an NHS setting
• Experience with NHS WPAS system

Skills

• Good organizational skills, ability to prioritize
• Ability to meet deadlines

Knowledge

• Proficiency with Microsoft Word and Excel
• Knowledge of healthcare administrative procedures
• Understanding of local Patient Services booking processes

Personal Attributes

• Highly motivated
• Adaptable and flexible

We encourage Welsh speakers to apply and support bilingualism. We are committed to equality and welcome applications from all protected groups. We are a Disability Confident Employer. If you have a disability and need alternative application arrangements, contact our Recruitment Team.

Applicants requiring sponsorship should assess their eligibility for a Health and Care visa or Skilled Worker visa.

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