Peripatetic Receptionist in Stoke-on-Trent

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

The post holder will contribute towards a confidential and efficient reception and administration service communicating with clients and visitors to the site in person, as well as over the telephone. The post holder will be expected to be able to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the post. The role of the receptionist provides an invaluable service to our premise supporting all clinical and non-clinical teams to include taking messages, booking appointments, meet and greet service and ensuring a safe working environment.

Main duties of the job:

• Carry out general reception duties, responding to enquiries over the telephone and face to face from the public and other professionals.
• Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as necessary.
• Support with room bookings and allocation of rooms as required.
• Taking and relaying messages both verbal and by telephone, prioritising as appropriate.
• Liaison with staff at all levels throughout the Trust.
• To use various clinical systems to support in the booking in of patients at various clinics/departments.
• Meet and greet and booking patients in as required on arrival.
• Provide administrative support to health professionals of a confidential nature including sending sensitive reports under the direction of the Hotel Services Co-ordinator.
• Data inputting.

Working for our organisation:

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:

• Supporting your career development and progression.
• Generous maternity, paternity and adoption leave.
• Options for flexible working.
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave.
• Extensive Health and Wellbeing support and resources.
• If you work in our community teams, we pay for your time travelling between patients.
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate.
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates.
• Salary sacrifice bikes up to £2k.
• Free car parking at all trust sites.
• Free flu vaccinations every year.
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met).
• And more.

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Person specification:

QUALIFICATIONS & TRAINING:

• IT skills to RSA 2 level.
• Educated to NVQ 2 level in office procedures (or working towards) or equivalent experience.

EXPERIENCE:

• Previous administrative and clerical experience.
• Word processing and data inputting experience.
• Ability to liaise at all levels.
• Problem solving experience.
• Experience of working in the NHS.

SKILLS, KNOWLEDGE & ABILITIES:

• An effective written and oral communicator.
• Excellent telephone manner.
• Enthusiastic, flexible, polite, confident and able to use initiative and work under pressure.
• Excellent organisational skills.
• Flexible hours of work to ensure continuity of reception function.
• Ability to work within a team.
• Ability to work without supervision.
• Ability to focus on a range of issues at any one time.
• Understanding of NHS.
• Excellent keyboard skills.