Healthcare Support Worker in Stoke-on-Trent

We are seeking a motivated and compassionate Healthcare Support Worker to join our team and help deliver high-quality, person-centred care. This is a substantive post that plays a vital role in supporting patients and the wider multidisciplinary team. You will contribute to meeting safe staffing levels and ensuring patients receive timely, respectful, and effective care.

Main duties of the job:

• To provide support and spend therapeutic time with an allocated group of service users.
• To promote and support the physical health, comfort, wellbeing and recovery of service-users, and to assist them in re-establishing their place in the community, as appropriate.
• To assist Registered Professionals in assessments and care planning/implementation and evaluation of individualized care plans.
• To provide support and day-to-day supervision to junior staff members, demonstrating the Health Care Support Worker role and role modelling good practice.

KEY DUTIES AND RESPONSIBILITIES:

• Communicates with service-users and carers, all members of the multi-disciplinary team and staff in external agencies using a variety of methods including Information Technology.
• Regularly reports and effectively communicates service-users health status and care aims in care records and verbal reports to Registered Health Professional staff members and other members of the multi-disciplinary team.
• Relates appropriately with service-users, carers, colleagues and others – at all times maintaining professional boundaries.
• Ensures that own actions support the equality, diversity, rights and responsibilities of individuals.
• Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues.
• Minimizes risks to self and others by undertaking safe working practices.
• Works within agreed and established Trust policy and operational procedures.
• Works with other Trust services to promote seamless service-user person centred care from referral/admission, to transfer and discharge on identified care pathways.
• Responsible for contribution towards planning and undertaking delivery of planned therapeutic activities with an identified group of service users.
• Responsible for undertaking elements of a holistic assessment, under the direction of Registered Health Professional staff.
• Regularly works with service users to negotiate and review existing plans to address identified needs under the supervision of Registered Professionals.
• Works in partnership with service-users to assist them in identifying activities that are meaningful to them and that support agreed health outcomes.
• Regularly supports service-users to access a range of activities and services to maintain their independence and promote their health and wellbeing.
• Regularly provides advice and guidance to Service-users – promoting healthy activities and lifestyle choices.
• Regularly supports Registered Practitioners and Service-users during activities to meet their physical and mental wellbeing.
• Regularly supports service users in meeting their assessed personal care needs.
• Regularly provides information, support and guidance to Carers, Friends and Relatives of service-users, maintaining appropriate confidentiality.
• Reports concerns about junior staff members’ work performance to Registered Professionals/Ward Manager.
• Takes responsibility for own personal and professional development and supports the development of colleagues, students, trainees and volunteers.
• Regularly accesses and makes use of supervision and provides supervision to other staff members.
• Regularly participates in activities focused on the delivery of a high-quality customer-focused service.
• Regularly undertakes activities to improve services.

Qualifications:

• Advanced Apprenticeship in (Mental) Health and Social Care or NVQ 3 in (Mental) Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE’s or Functional Skills).

Experience:

• Experience of working with people with Mental Health Needs as a member of a multi-disciplinary team.

Knowledge:

• Demonstrates capacity to communicate appropriately with others at work.
• Listen to, understand and follow lengthy or multi-step instructions and narratives.
• Listen and ask questions to understand and appreciate the points of view of others.
• Respond appropriately to queries and complaints.
• Speak clearly and confidently in a way which suits the situation.
• Write effective emails, short reports and records.
• Read and understand a variety of texts.
• Demonstrate competent understanding of basic maths using the application of number.
• Select, interact with and use technology independently.
• Troubleshoot straightforward problems.
• Capable of travelling within the geographical work area in an effective manner transporting service users/colleagues as necessary.

North Staffordshire Combined Healthcare NHS Trust is an equal opportunities employer and values diversity. We offer a variety of flexible working opportunities for both full and part time staff. Job Share applicants will be fully considered and applications are particularly welcomed from current and previous service users. All employees new to the Trust will be subject to a 6 month probationary period. All clinical staff bands 2-4 that are new to the Trust will be required to complete a Care Certificate.