Bank Car Parking and Security Officer in Stafford

Main area: Car Parking & Security

Grade Band: 2

Contract: 0 days (Bank Zero Hours)

Hours: Flexible working - 0 hours per week (Days, Afternoons, nights and weekends to be worked over a rolling shift pattern as required to support the service in periods of absence and support.)

Salary: £24,465 Per Annum, Pro Rata

Closing: 11/02/2026 23:59

University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however, it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa. You must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

An exciting opportunity has arisen to join a busy Car Parking & Security Team within the Directorate of Estates, Facilities & PFI. The post holder will be responsible for supporting a full range of Car Parking and Security duties within the Car Parking & Security Department at County Hospital.

Car Parking and Security is a 24-hour, 365-day service. The successful candidate will be required to support a busy Car Parking & Security department, supporting existing staff and the service through periods of absence and annual leave within an existing rolling rota shift pattern as required.

Main duties of the job:

• Recruit enthusiastic persons to join our Car Parking & Security bank support team who provide and maintain a professional, efficient, effective and timely service to patients, visitors and departments.
• Experience in this type of role is beneficial but is not essential as full training can be given.
• A flexible approach to work, smart appearance, good communication skills and a high standard of customer care is required.
• The position will involve long periods of walking up to 20,000 steps per day patrolling the County site, dealing with car parking queries as well as being the point of contact for site security, crime detection and prevention, operating CCTV and investigating alarm activations.
• Manage security incidents and events, including de-escalation of situations and safe restraint as required.

Due to the requirement of the application of safe restraint techniques, an SIA door supervisors licence is required for this role.

Working for our organisation:

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are highly regarded for our facilities, teaching and research.

We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values that unite us as a Trust.

Detailed job description and main responsibilities:

Additional Payments:

• Unsociable hours - for all hours worked between 20.00pm to 6.00am, an additional 41% will be paid per hour on top of basic payment.
• Saturday Working - for all hours worked on a Saturday, an additional 41% will be paid per hour on top of basic payment.
• Sunday Working - for all hours worked on a Sunday, an additional 83% will be paid per hour on top of basic payment.

Person specification:

• Good standard of spoken English language
• Basic computer skills
• Able to read & write English
• SIA Door supervisor licence
• Basic Life Support/1st Aid Certificate
• NVQ Customer Care Level II (or similar)
• Certificate in Manual Handling

Experience:

• Basic knowledge and understanding of Health and Safety.
• Knowledge or experience dealing with complaints.
• Experience of Customer Care/Working in a customer-led environment.
• Experience in application of restraint and Conflict resolution.
• Working knowledge of Car parking policy and experience in car parking procedures.
• Security in a healthcare setting.

Skills, ability and knowledge:

• Basic understanding of Public car park operations.
• Basic understanding of Security routines and activities.
• Ability to be flexible to demands and adapt to changes.
• Understanding of Security Policy, Law & Legislation.
• Able to explain what makes an effective Car Parking & Security Service.
• Able to explain what makes an effective Healthcare Service.
• Experience of CCTV operation.

Personal Qualities:

• A good level of physical fitness. Ability to walk 20,000 steps per day and able to commit to restrain on persons as required.
• Prepared and able to work shifts.
• Satisfactory attendance and time keeping.
• Professional manner.
• Ability to maintain confidentiality, tact and diplomacy.
• Able to act under own initiative/work alone.
• Self-motivated.

All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.

We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.

Flexible working will be considered in line with Trust policies.

New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.

If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.