SLP Adult Forensic Mental Health Case Manager

South London and Maudsley NHS Foundation Trust has a rich history, well‑established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond. We are committed to providing high quality and specialist care to our service users and we are recognised for the care and treatment we provide. The Care Quality Commission rates our services as ‘good’. We launched our five‑year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special. As a Trust we are happy to talk flexible working.

Job overview

The South London Partnership are looking to recruit an 8a Forensic Mental Health Case Manager. The post holder will work across a number of Providers, both NHS and independent sector, ensuring forensic patients receive the best quality care as near to home as possible. The successful candidate will be responsible for the quality assurance of an allocated caseload, including regular patient reviews and Care and Treatment Reviews where appropriate (Transforming Care Programme). The case manager works closely with the Provider to ensure high quality care is maintained. The case manager has oversight of any LTS or seclusion and will monitor and review this closely. The successful candidate will interface with a range of other stakeholders. You will work with other Case Managers in the management of particularly complex cases and delayed discharges. You will also work in collaboration with services within the hub to manage relationships with ICB colleagues. This role requires you to work in collaboration with local authorities, third sector and other statutory bodies such as MAPPA, Police, HMPPS, MOJ and CJS in the management of effective usage of specialised mental health services. If you have experience of working in forensic services, a commitment to high quality care and a passion for innovation we would like to hear from you.

Main duties of the job

• Regular patient reviews on all services which include:

• Listening to and talking with patients, their families and carers via formal MDT discussions and care planning processes
• Ensuring that the voices of patients and their families are heard and acted upon by the services supporting them
• Monitoring and reviewing the quality and safety of provision and escalating concerns or issues where necessary
• Observing providers in practice, monitoring and reviewing quality information and local intelligence
• Recording of all visits on NCMS. Reporting all reviews to the Programme Partnership Group this includes concerns and the plan in place to manage any concerns.
• Actively manage any units on enhanced monitoring ensuring there is a robust action plan in place.
• Engage in the quarterly contracting meetings feeding back any quality improvements or concerns.
• Attend all SLP internal quality meetings, this would include Quality Matters, Programme Huddles, and the Quality Governance Group.
• Deliver projects to comply with key performance indicators
• Co-ordinating Research and Development initiatives, delegating as appropriate

Key Responsibilities:

• Improving Quality and Outcomes
• Enabling Clinical Leadership
• Enabling Patient and Public Involvement
• Promoting Equality and Reducing Inequalities
• Partnership and Cross Boundary Working
• Operational Work internally and externally to deliver analysis, projects, initiatives and services to time and in a cost effective way
• Financial and Physical Resources Management
• Information Management
• Research and Development
• Planning and Organisation
• Policy and Service Development
• Leadership for Transformational Change
• Using Insight and Evidence for Improvement
• Developing an Excellent Organisation

Person specification

• Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
• Possess a relevant additional professional qualification, masters level or equivalent level of experience of working at a senior level in specialist area
• Member of relevant professional body e.g. Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
• Further training or significant experience in project management, financial management or supporting change management processes

Experience

• Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
• Should have an appreciation of the relationship between the South London Partnership, NHS England and individual provider and commissioning organisations
• Knowledge of legal issues pertaining to the specialist service, including MHA 1983
• Significant operational knowledge of in-patient services, including risk assessment/management
• Significant experience of successfully operating in a politically sensitive environment
• Experience of managing a team
• Experience of managing risks and reporting
• Understanding of the public sector
• Experience of drafting briefing papers and correspondence at senior management team level
• Experience of monitoring budgets and business planning processes
• Experience of working within a secure setting either in-patient or community

Skills and Capabilities

• Ability to produce high quality and accurate reports
• Self-motivated and able to work independently
• Ability to work under pressure
• Ability to travel to disparate locations on a regular basis
• Must be able to prioritise own work effectively

Communication Skills

• Must be able to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders
• Ability to negotiate on difficult and controversial issues including performance and change

Analytical / Planning / Management Skills

• Ability to analyse complex facts and situations and develop a range of options. Takes decisions on difficult and contentious issues where there may be a number of courses of action
• Strategic thinking – ability to anticipate problems before they arise
• Demonstrated capability to plan over short, medium and long‑term timeframes and adjust plans and resource requirements accordingly
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
• Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects

Autonomy/Freedom to Act

• Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
• Experience of identifying and interpreting national policy
• Experience of researching best practice interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation).

Physical Skills

• Working knowledge of Microsoft Office with intermediate keyboard skills
• Adaptability, flexibility and ability to cope with uncertainty and change
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals

Financial and Physical Resources Management Experience

• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes

Values and Behaviours

• Commitment to and focused on quality, promotes high standards in all they do
• Able to make a connection between their work and the benefit to patients and the public
• Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
• Values diversity and difference, operates with integrity and openness
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights.

Please note:

• All applications for this post will need to be made online
• Read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• The closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• Once you have submitted your application you agree to your application being transferred to a 3rd party e‑recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• Should you not have heard from us within three weeks from the closing date your application has not been successful
• Priority consideration for applications may be given to at‑risk NHS employees
• Should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• We are a smoke‑free Trust

SLaM is a Stonewall Diversity Champion, Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe.