Senior Health Care Assistant

Employer University Hospitals of Leicester NHS Trust Employer type NHS Site Coalville Community Hospital Outpatients Department Town Coalville, Leicester Salary Dependent on experience/ skills Closing 11/08/2025 23:59

Senior Health Care Assistant

NHS AfC: Band 3

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Job overview

We are looking to recruit an enthusiastic Senior Healthcare Support Worker to join our team, to work within a multi-specialty outpatients department at Coalville Community Hospital.

You will enjoy a challenging varied pace within a supportive working environment, caring for a complex range of patients.

Coalville Outpatients hosts various clinics and specialties including Cardiology, Ophthalmology, Rheumatology, Diabetology, Gastroenterology, Skin Analytics (Dermatology) and ENT. Coalville caters for both adult and paediatric patients.

You will be working closely with a team of nursing and medical staff, working closely with the multi-disciplinary team, to provide high quality care to patients and their carers.

You will need to have healthcare experience, excellent communication skills, positive personality and a mature and professional approach to your work. Computer skills are essential. You must be able to deal with the public in a sensitive and polite manner, and be flexible in your approach to duties of work.

You may be required to work in other designated locations of the Trust as well as your primary base. In particular, flexibility is required across the 6 Community Hospitals and the main hospital sites (Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital). If your initial location is one of these sites excess travel reimbursement would not apply for a permanent or temporary change of base

Main duties of the job

The role of a Senior Health Care Support Worker within a multi- specialty department requires different skill sets to be able to support the various clinics. Skills required for this role include:

Supporting clinicians within their clinics.

Performing observations, height, weight, BMI and ECG\’s.

Undertaking HCSW led Skin Analytics clinics.

Undertaking the decontamination process of Nasendoscopes for ENT clinics.

Supporting Ophthalmology clinics – Performing Visual Acuities, Visual Fields and administration of eye drops.

Compliance with infection prevention policies and procedures.

In addition to the above it is essential that all patients are cared for individually, they may need assistance with personal care, manual handling and emotional support whilst in our department.

Please see Job description for more detailed information regarding main duties and responsibilities of this role.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do – taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Detailed job description and main responsibilities

• Provide support to the Multi Professional team under the direction of an appropriate Registered Health Care Professional within all areas of the central outpatients department.
• This role can involve frequent walking and standing for long periods of time. The post holder must also have the physical ability to use manual handling equipment i.e. hoists, trolleys and wheelchairs.
• The post holder will be required to work flexibly and may be called upon to work at one of the other UHL in the Community sites,
• The post holder will be required to provide exceptional patient care for all our patients, while working with our trust values and applying them to your work.
• Please note a Maths and English exam will be conducted as part of the interview processes

Person specification

Role Specific

• Must hold a valid full UK driving licence
• Must have access to a car for work purposes.

Training and Qualifications

• GCSE in English and Maths A-C or Functional Skills level 2 or equivalent
• Demonstrates basic IT skills
• Demonstrates a commitment to further learning and personal development
• Holds a Valid Care certificate
• Level 3 NVQ Qualification
• Further recent study /courses

Communication and Relationship Skills

• Demonstrates excellent communication skills
• Demonstrates ability to work well within a team
• Shows interest in caring for People
• Ability to give receive and carry out instructions

Experience

• Previous experience as a HCA or in a care setting
• Demonstrates an understanding of the role and responsibilities of a Support Worker
• Demonstrates ability to pass on knowledge to others
• Previous experience in a hospital care environment

Application

• Detailed application

Additional Information

Please submit yourapplicationform without delay toavoiddisappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month\’s payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavorto make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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