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- Tasks: Welcome visitors, manage calls, and support outpatient clinics in a friendly environment.
- Company: Join Hertfordshire Partnership NHS Foundation Trust, an outstanding mental health service provider.
- Benefits: Enjoy part-time hours, a supportive culture, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while working in a positive, values-driven team.
- Qualifications: Good communication skills, IT proficiency, and experience in customer service or office roles required.
- Other info: Flexible working arrangements available; we value diversity and encourage all to apply.
The predicted salary is between 21800 - 22700 £ per year.
Main area: Receptionist Grade Band 3
Contract: Permanent
Hours: Part time - 25 hours per week (Monday - Friday 9am - 2pm)
Job ref: 367-ACMS-9430
Employer: Hertfordshire Partnership NHS Foundation Trust
Site: Marlowes Health & Wellbeing Centre, 39-41 The Marlowes, Hemel Hempstead, HP1 1LD
Salary: £25,883 - £26,958 per annum pro rata (5% fringe HCAS included)
Closing: 02/07/2025 23:59
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part in our online values questionnaire. When you have finished, you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.
We are looking to recruit for a Receptionist to join our fantastic team! The successful candidate will welcome all visitors to HPFT at front of house reception, take first line telephone calls and signpost these to the relevant teams, whilst maintaining a positive, professional and welcoming approach. The vacancy is working in the Children's reception but will also be covering the other 2 receptions on the Ground and Second floor when required.
Main duties of the job:
- To manage the web-based Room Booking system
- To manage the outpatient clinics from reception and provide support to the clinical staff with general administration tasks.
- Diary management for and during outpatient clinics
- Answer all incoming calls and deal with queries appropriately.
- Manage all incoming and outgoing mail to the unit.
- Responsibility for the tidiness of reception areas and clinical spaces.
- Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology.
- To use knowledge and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.
- To update skills and attend the necessary mandatory training.
- To demonstrate excellent IT skills, a good working knowledge of Microsoft Office applications and accurate typing is essential.
- Reporting maintenance and cleaning issues to the Helpdesk and recording accurate job references; reporting major issues to the Site Manager.
- The management of personal alarms and ensuring that these are always charged.
Person specification:
- Any relevant experience of good customer service
- Knowledge of all Microsoft Office Suites
- Good communication skills: Written and Verbal
- Ability to multi-task and good organisational skills
- Evidence of any problem-solving experience
- Computer Skills/Typing Skills
- Education/Qualifications: English Language/Numeracy
- Experience in working in an office environment/reception
- Good level of education/GCSE incl. English Language
- Good level of numeracy
- European Computer Driving Licence or equivalent.
- NVQ II or equivalent, or willing to work towards this qualification
- At least two years’ experience working in an office environment and/or in a Mental Health setting
- Strong interpersonal skills, demonstrating the Trust values
- Ability to apply discretion as and when required
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is committed to being an equal opportunities employer and encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights.
All our staff will need to comply with current Infection Prevention and Control measures which could include wearing a mask on all our Trust sites and in all roles.
Receptionist employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the NHS values and the specific values of Hertfordshire Partnership NHS Foundation Trust. During your interactions, whether in person or over the phone, demonstrate how you embody these values, such as being welcoming and respectful.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios that mimic the reception environment. This will help you feel more confident when handling calls and greeting visitors, ensuring you maintain a professional and positive approach.
✨Tip Number 3
Get comfortable with Microsoft Office applications, especially Word and Excel, as these are essential for managing correspondence and diary tasks. Consider taking an online course to brush up on your skills if needed.
✨Tip Number 4
Research common challenges faced in a reception role within a healthcare setting. Being prepared to discuss how you would handle specific situations can set you apart during any informal discussions or interviews.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Receptionist position. Highlight key skills such as communication, organisation, and customer service that are essential for the role.
Complete the Values Questionnaire: Before submitting your application, ensure you complete the online values questionnaire provided by Hertfordshire Partnership NHS Foundation Trust. This is a crucial step as you'll need the completion code to proceed with your application.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that align with the job description. Emphasise your customer service experience, IT skills, and ability to work under pressure, as these are vital for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for a Receptionist.
How to prepare for a job interview at Transformationunitgm
✨Understand the Trust's Values
Before your interview, make sure you are familiar with the values of Hertfordshire Partnership NHS Foundation Trust: Welcoming, Kind, Positive, Respectful, and Professional. Be prepared to discuss how you embody these values in your previous roles.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to demonstrate how you would handle a difficult caller or visitor, so think of examples from your past experiences.
✨Demonstrate Your Organisational Abilities
The role requires strong organisational skills, especially in managing appointments and handling multiple tasks. Prepare to discuss specific instances where you successfully managed competing priorities or improved efficiency in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think about situations where you had to remain calm and professional, and be ready to explain your thought process during those times.
